Banamex - Mesero Ejecutivo

The General Services Waiter is an entry-level professional responsible for performing support tasks to ensure a positive dining experience, in coordination with the Corporate Services function. The overall objective is to work as part of a team to engage customers, complete tasks efficiently and accurately, and mitigate potential issues and customer complaints.

Responsibilities:

• Greet and serve customers, provide detailed information on menus, perform front-of-the-house duties and collect the bill
• Provide detailed menu information when asked (e.g. about portions, ingredients or potential food allergies)
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Inform customers about the day's specials and offer menu recommendations upon request; pp-sell additional products when appropriate
• Take accurate food and drinks orders, using ordering software, order slips or by memorization
• Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff and check dishes and kitchenware for cleanliness/ presentation prior to serving; ensure compliance with health department regulations and report any problems
• Prepare tables in advance by setting up linens, silverware and glasses; maintaining a tidy dining area
• Deliver check and collect payment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year of relevant experience required
• Food safety training preferred
• Proven work experience as a Waiter/ Waitress
• Money-handling experience
• Basic math skills
• Effective communication skills
• Client service focus
• Ability to work various shifts

Education:

• High School diploma or equivalent

Actividades:

• Proporcionar el servicio de Alimentos y Bebidas (desayunos, comidas, cenas, cocteles, servicios de café, etc.)
• Ofrece la atención directa a nuestros usuarios internos y externos
• Elaborar comandas diariamente de los desayunos, comidas, y de todo servicio que se proporciona
• Abastece el almacén en roles de cafetería.
• Cambia la mantelería de cada servicio de alimentos de los comedores.
• Monta el servicio de comedor (loza, cubertería, mantelería, etc.)
• Es responsable de pulir cubertería asimismo la limpieza de la cristalería y otros equipos de servicio.
• Guarda el equipo y reportar las bajas, roturas a los capitanes.
• Hacer cambio de uniforme correspondiente y mantener una higiene óptima en todo momento.
• Conocimiento de distintos montajes: Imperial, Herradura, Mesas, etc.

Requisitos:

• Bachillerato Concluido
• 2 años de experiencia reciente en Comedores Ejecutivos, Hospitales, Hoteles, Empresas o Bancos.
• Conocimiento en servicio de platillos de alta gastronomía, vinos y bebidas
• Conocimientos Generales
• Indispensable el trabajo en equipo, su capacidad de aprendizaje y la vocación de servicio
• Capacidad y disponibilidad para rolar turnos. Conocimiento de distintivo Se valorará su actitud hacia el servicio y la honestidad.
• Es indispensable la confiabilidad y discreción.
• Conocimientos Técnicos  
• Manejo de office (Word, Excel, Power Point y Outlook), manejo equipo de servicio: cafeteras, máquina lavaloza.
• Conocimiento de primeros auxilios y distintivo H. Deseble
• Gusto y conocimiento por el servicio al cliente
• Montaje de mesas para eventos o desayunos.

Esquema de Trabajo: Presencial

Lunes a Viernes

Zona: Santa Fé & Centro Histórico.

Job Family Group:

Corporate Services

Job Family:

General Services

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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