IT Support Senior Analyst

hace 2 semanas

Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

IT Support Senior Analyst

We are looking for a talented IT Support Senior Analyst to join our team in the IT department in Mexico City. This position is hybrid and requires working at least 4 days a week in the office.

We count on you to:

  • Investigate, classify, diagnose, and resolve technical issues in applications reported by customers.
  • Assist in problem resolution and incident management.
  • Develop and maintain a deep knowledge of our product offerings.
  • Provide support for applications until tickets are resolved.
  • Formulate proposals for problem resolution and/or improvements.
  • Ensure that all relevant processes for implementation, support, and change management are followed (e.g., Software Development Life Cycle and Change Management).
  • Support project teams to ensure that technology-related projects are successfully implemented, on time, and with minimal impact on the production environment.
  • Manage internal clients and global exposure.
  • Provide support to various regions, including the U.S., Canada, and Latam.

What do you need to have?

  • Title of technician or degree in a discipline related to technology.
  • Knowledge in Service Desk
  • Minimum of 1 to 3 years of experience in IT support or related areas.
  • Advanced proficiency in English.

What makes you stand out:

  • Ability to work within a team environment.
  • Ability to independently plan, organize and prioritize one's own activities.
  • Ability to independently plan, organize and prioritize a small team's activities.
  • Ability to express ideas clearly in both written and oral communications.
  • Good presentation skills.
  • Ability to train both business colleagues and technology colleagues.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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