Subject Matter Expert

About the Team
Our Support team is passionate about delivering excellent service and ensuring the highest quality across all lines of business. We're driven by a shared mission to support our teammates, resolve complex issues, and uphold the standards that help our processes thrive. As we continue to scale, SMEs play a key role in maintaining that bar of excellence.

About the Role
We're looking for teammates ready to take the next step as a Subject Matter Expert (SME). In this role, you'll act as a peer leader by helping solve complex cases, guiding teammates through tough scenarios, and escalating issues appropriately. You will champion best practices and help preserve our team's operational integrity for our Global Advocates, DDFB, and Elite's line of business.

You will report to Milo Cuellar, Senior Team Lead, on our Subject Matter Expert team in our CXI organization.

You're excited about this opportunity because you will…

• Serve as a go-to resource for teammates navigating complex workflows.
• Help drive process quality by sharing your knowledge and insights.
• Support the escalation process to ensure appropriate resolution paths.
• Collaborate with leaders to identify knowledge or process gaps.
• Set a positive example and help foster a culture of learning and support.

We're excited about you because…

• You have strong performance metrics over the past 3 months.
• You demonstrate excellent tool proficiency and workflow knowledge.
• You approach challenges with a proactive and collaborative mindset.
• You have no disciplinary actions or unjustified absences in the past 6 months.
• You received a "Meets Expectations" or higher in your most recent performance cycle.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.