Digital Events Specialist

Job Summary:

The Digital Event Specialist role will support the Digital Experiences team in creating and executing Zendesk's digital events. This role will be instrumental in developing a compelling digital event experience that  optimizes event formats and implements digital experiences that drive audience engagement and satisfaction. The ideal candidate will possess a blend of creativity, technical ability, operational excellence, and analytical skills to ensure our digital events are impactful and aligned with Zendesk's brand objectives.

Responsibilities:

• Support Digital Events: Collaborate with the Digital Experiences team to design and implement Zendesk's global digital events, ensuring alignment with marketing goals and brand identity.

• Event Production Coordination: Help manage the logistics and production of digital events, including webinars and virtual conferences. Coordinate with internal teams to ensure seamless execution and an exceptional attendee experience.

• Audience Engagement Tactics:  Implement innovative strategies to drive engagement and interactivity before, during, and after events. Utilize feedback and engagement data to refine tactics.

• Performance Analysis: Monitor and analyze event performance metrics to assess the effectiveness of digital experiences. Provide insights and recommendations for continuous improvement.

• Cross-Functional Collaboration: Work closely with marketing, sales, product, and customer success teams to ensure digital events meet business objectives and enhance customer engagement.

• Reporting and Insights: Assist in reporting on KPIs for digital events and contribute to presenting findings and actionable insights to Digital Experiences and Experiential Marketing leadership.

Qualifications:

• 2-4 years of experience in digital event production, marketing, or project management within a fast-paced, global organization.

• Proven experience in creating and executing engaging digital experiences, with familiarity in using digital event platforms and engagement tools such as On24, Splash, Cvent, Bizzabo or Stova. BigMarker experience is strongly preferred. 

• Strong planning and operational abilities, with a focus on aligning digital experiences with broader marketing initiatives.

• Excellent problem-solving skills and the ability to manage live event challenges effectively.

• Proficiency in analytics tools to evaluate event performance and inform strategy.

• Strong organizational and multitasking capabilities, with experience managing multiple projects simultaneously.

• Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at various levels.

• Ability to collaborate effectively with internal teams, external partners, and vendors.

Where We Work

Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.