IT Support Services Technician

hace 24 horas


Monterrey, Nuevo León, México Afni, Inc. A tiempo completo

IT Support Services Technician

  • Location:
    Afni Mexico | Plaza Los Titanes. Monterrey, Nuevo Léon.
  • Schedule:
    45 hours per week, 2 days off weekly, availability required between
    7:00 AM – 8:00 PM.
  • Position Type:
    100% Onsite
  • Language Requirement:
    Advanced English

About the Role

Join Afni as an
IT Support Services Technician
and become a key player in ensuring seamless technology operations across our organization. In this role, you will provide comprehensive technical support for computer systems, telephony, and network infrastructure, helping maintain productivity and operational uptime in a fast-paced environment. If you are passionate about technology, problem-solving, and delivering exceptional service, this is the opportunity for you

What You'll Do

  • Provide
    end-user hardware and software support
    , including troubleshooting PCs, peripherals, and standard desktop applications.
  • Manage
    user accounts in Active Directory and Azure AD
    , ensuring secure access and compliance.
  • Support
    telephony systems
    , network connectivity, and assist with server room maintenance and cabling.
  • Participate in
    projects and system upgrades
    , including after-hours deployments.
  • Assist with
    automation scripts
    and operational improvements under guidance.
  • Collaborate with IT teams to resolve escalations and share knowledge.

What We're Looking For

  • Education & Experience:
    High school diploma plus technical training and
    2–3 years of IT support experience
    in an enterprise environment.
  • Strong
    customer service and communication skills
    with the ability to explain technical concepts to non-technical users.
  • Proficiency in
    Microsoft Office
    , Active Directory, and remote support tools.
  • Familiarity with
    ITSM platforms
    (e.g., ServiceNow) and endpoint security practices.
  • Preferred: Experience with
    Citrix
    ,
    Intune/SCCM
    ,
    Azure
    , and telephony systems (Avaya/Cisco).
  • Certifications such as
    A+, Network+, or MCP
    are a plus.
  • Advanced English
    is required.

Why You'll Love Working Here

We offer a competitive compensation package and outstanding benefits, including:

  • Law benefits
  • Life Insurance
  • Major Medical Insurance (SGMM)
  • Minor Medical Insurance (SGMm)
  • Food Vouchers
  • Savings Fund
  • 6 paid days off before your first anniversary

Ready to make an impact?
Apply today and join a team that values innovation, collaboration, and growth


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