IT Support Services Technician
hace 24 horas
IT Support Services Technician
- Location:
Afni Mexico | Plaza Los Titanes. Monterrey, Nuevo Léon. - Schedule:
45 hours per week, 2 days off weekly, availability required between
7:00 AM – 8:00 PM. - Position Type:
100% Onsite - Language Requirement:
Advanced English
About the Role
Join Afni as an
IT Support Services Technician
and become a key player in ensuring seamless technology operations across our organization. In this role, you will provide comprehensive technical support for computer systems, telephony, and network infrastructure, helping maintain productivity and operational uptime in a fast-paced environment. If you are passionate about technology, problem-solving, and delivering exceptional service, this is the opportunity for you
What You'll Do
- Provide
end-user hardware and software support
, including troubleshooting PCs, peripherals, and standard desktop applications. - Manage
user accounts in Active Directory and Azure AD
, ensuring secure access and compliance. - Support
telephony systems
, network connectivity, and assist with server room maintenance and cabling. - Participate in
projects and system upgrades
, including after-hours deployments. - Assist with
automation scripts
and operational improvements under guidance. - Collaborate with IT teams to resolve escalations and share knowledge.
What We're Looking For
- Education & Experience:
High school diploma plus technical training and
2–3 years of IT support experience
in an enterprise environment. - Strong
customer service and communication skills
with the ability to explain technical concepts to non-technical users. - Proficiency in
Microsoft Office
, Active Directory, and remote support tools. - Familiarity with
ITSM platforms
(e.g., ServiceNow) and endpoint security practices. - Preferred: Experience with
Citrix
,
Intune/SCCM
,
Azure
, and telephony systems (Avaya/Cisco). - Certifications such as
A+, Network+, or MCP
are a plus. - Advanced English
is required.
Why You'll Love Working Here
We offer a competitive compensation package and outstanding benefits, including:
- Law benefits
- Life Insurance
- Major Medical Insurance (SGMM)
- Minor Medical Insurance (SGMm)
- Food Vouchers
- Savings Fund
- 6 paid days off before your first anniversary
Ready to make an impact?
Apply today and join a team that values innovation, collaboration, and growth
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