Knowledge Manager

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations, and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman's thought leadership is evident in our agenda-setting books, white-papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies. Visit our website for more details about Oliver Wyman:

Job Overview:

Oliver Wyman is seeking a Knowledge Manager based in Mexico to support our global Consumer, Telco & Technology (CTT) business. This is a fantastic opportunity for individuals looking to expand their experience while being part of a dynamic, fast-paced global knowledge management team within a prestigious consulting firm

This role will report directly to the CTT Knowledge Expert based in Madrid and involve substantial interaction with the global CTT Knowledge team. An immediate start date is available for the successful candidate.

About Consumer, Telco & Technology (CTT):

CTT is a specialized practice within the Oliver Wyman consulting business. We serve consumer-facing businesses, such as retailers and consumer goods companies, as well as companies in the telecommunications, technology, media, and broader business services sectors.

Key Responsibilities:

This is an exciting opportunity to support a critical industry during a time of much change and opportunity. The primary purpose of this role is to facilitate knowledge codification and sharing across the global CTT practice and within Oliver Wyman to assist consultants and partners in delivering client engagements and securing new opportunities. The Knowledge Manager is part of a global CTT Knowledge Management team responsible for managing content and developing tools and processes that enhance the flow of knowledge within the firm.

• Serve as a key resource for CTT Partners and Consultants to help them be commercially successful and impactful by providing them timely information and resources they need
• Identify, collect and curate valuable CTT intellectual capital (IC) for reuse as knowledge assets
• Maintain knowledge and file systems while developing databases and tools to store and share key insights for business development, account management, etc.
• Support or potentially lead specific aspects of the CTT Knowledge Plan, including effectively managing senior stakeholders to ensure high-quality service delivery.
• Create, take ownership of, and/or maintain specific CTT knowledge products as directed by the Knowledge Expert.

Experience Required:

• Educated to Degree level.
• A minimum of 4 years of experience in knowledge management, research, business development, strategy consulting, or investment banking.
• Experience in one or more sectors within the CTT industry (e.g., retail and distribution, consumer goods, telecom and media, technology, business services, leisure, and hospitality).
• Ideal candidates will have prior experience in strategy or management consulting.
• Research skills are advantageous.

Technical Skills:

• Proficiency in Excel.
• Strong skills in PowerPoint.
• Familiarity with SharePoint or other file management tools.
• Understanding of database management, data management, and data analysis principles.
• Experience using generative AI tools and their applications.

Skills and Attributes:

• Proficiency in business-level English, as it is the primary working language.
• Ability to thrive in a global, multicultural environment.
• A growth mindset with a strong inclination towards personal development.
• Confident in stakeholder engagement and management.
• Adaptable and agile in problem-solving and execution.
• Capacity to operate under pressure and within tight deadlines.
• Strong organizational skills with the ability to manage multiple tasks and requests simultaneously.
• Attention to detail and high accuracy in content, grammar, and numeracy.
• Flexibility to switch between independent work and collaborative teamwork.
• Delivery of impactful and value-added outcomes.
• Curiosity regarding client context and industry trends.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.