Technical Support Analyst Dev X

hace 5 horas

Ciudad de México, Ciudad de México Corus Consulting Norteamérica A tiempo completo

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

  • Provide expert technical support for DevX solutions, specifically COBOL debugging tools in TSO and CICS environments
  • Partner with developers and technical teams to troubleshoot, isolate, and resolve issues related to COBOL program execution, compiling, and debugging
  • Work across Windows and mainframe systems to install, configure, and recreate real-world customer scenarios, accelerating fix resolution and product quality
  • Act as a key enabler of a seamless developer experience by managing support requests and delivering timely, clear, and actionable guidance
  • Document all support activity with precision—from initial issue through resolution—helping grow our shared knowledge base and improve team efficiency

Collaborate with R&D and Product Management to escalate complex issues and contribute insights to improve DevX tools

Requirements:

  • You have hands-on experience with COBOL programming and debugging in TSO and CICS environments
  • You are comfortable working across both 
    mainframe and Windows platforms
    , with strong troubleshooting skills
  • You understand the needs of developers and are passionate about enabling great developer experiences
  • You are detail-oriented, collaborative, and committed to delivering high-quality, customer-centric support
  • You have strong written and verbal communication skills and can clearly articulate technical concepts to a range of audiences
  • You are open to participating in 
    occasional on-call support during evenings and weekends
     as part of a team rotation
  • You embrace and embody BMC's core values in every interaction
  • Colaboración inteligente. Saber cómo y cuándo solicitar apoyo priorizando siempre la entrega de valor

  • Automotive Technical Support Analyst

    hace 5 horas

    Ciudad de México, Ciudad de México BYD MÉXICO A tiempo completo

    TheAutomotive Technical Support Analystwill provide comprehensive technical assistance to the dealer network and aftersales teams, ensuring timely and effective solutions for mechanical and electrical issues. This role involves delivering online and onsite training, supporting product testing before market launch, and analyzing failure cases to improve...

  • Technical Support Analyst

    hace 6 horas

    Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    The Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America. 

  • Software Technical Support Analyst

    hace 6 horas

    Ciudad de México, Ciudad de México Murex A tiempo completo

    Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.Join Murex and...

  • Software Technical Support Analyst

    hace 6 horas

    Ciudad de México, Ciudad de México Murex A tiempo completo

    Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and...

  • Software Technical Support Analyst

    hace 7 horas

    Ciudad de México, Ciudad de México Ingenico A tiempo completo

    WELCOME TO INGENICO  Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to...

  • Application Support Analyst

    hace 5 horas

    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    Application Support AnalystWe are seeking an Application Support Analyst to join our team at MMC. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an Application Support Analyst at MMC, you will work closely with the regional staff, the business systems analysts and...

  • Technical Support Engineer

    hace 2 días

    Ciudad de México, Ciudad de México Utimaco SA DE CV A tiempo completo

    Technical Support Engineer ABOUT UTIMACOUtimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all...

  • Support Specialist, Technical

    hace 5 horas

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform.  This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations.  The ideal candidate brings...

  • Support Specialist, Technical

    hace 8 horas

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations. The ideal candidate brings strong...

  • Technical Support Coordinator

    hace 6 horas

    Ciudad de México, Ciudad de México Vertiv A tiempo completo

    Technical Leadership & Escalation PointReview and approve root cause analyses (RCA) and customer-facing technical documentation prepared by the team. Act as a Tier II/III escalation point for complex technical cases related to Data Center products, especially Thermal Management systems. Support remote diagnostics and analysis, ensuring alignment with Vertiv...