General L1 Support-English

hace 6 días

Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.

Location: Guadalajara, Jalisco. Mexico.
Requirements:

  • Availability to work 45 hours per week
  • Interest in working on Afternoon/Night shifts
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service

Activities

  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

We Offer:

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of christmas bonus
  • 10 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law

  • General L1 support

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Availability to work 45 hours per week Interest in working any shift Advanced English Looking to work in IT Environment 6 months of experience in Customer Service General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support...

  • General L1 Support-English

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate -...

  • General L1 support

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests...

  • General L1 Support-English

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate -...

  • General L1 Support-English

    hace 16 horas

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Helpdesk Associate - Full...

  • General L1 support

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Associate -...

  • General L1 support

    hace 7 días

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Associate -...

  • General L1 Support-English

    hace 2 semanas

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Req ID: NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This...

  • L1/L2 Production Support Professional

    hace 7 días

    Guadalajara, Jalisco, México Infosys A tiempo completo

    JD for L1/L2 TeamRole Overview Responsible for proactive monitoring, triage, and support of production and non-production environments for the DND/Notification Management domain. The role ensures application health, timely issue resolution, and smooth coordination with Ops and neighboring teams.Key ResponsibilitiesMonitoring & Alert ManagementRegularly...

  • L1 Support Hero

    hace 2 semanas

    Guadalajara, Jalisco, México GAM Technical Services A tiempo completo

    About GAM TechGAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We pride ourselves on our core values of Teamwork, Care, Communication, Accountability, and Positive Attitude to...