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Overview
About the Job
We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The ideal candidate is hands-on, operationally aware, and able to deliver effective training aligned with business goals.
Schedule: Monday to Friday, 8:00 AM – 6:00 PM Central time
Job Details
- Employment Type: Contract Employee
- Department: Human Resources (HR)
- Job Level: Intermediate
- Experience: 3 Years
Required Skills
- Soft Skills: Team Management, Decision Making, Accuracy, Communication, Agile Mindset, Negotiation Skills
Responsibilities
Deliver classroom and/or virtual training for inbound customer support agents.
Facilitate onboarding and continuous training programs within a BPO environment.
Ensure agents are fully prepared to handle inbound accounts effectively.
Adapt training content to meet operational needs and performance standards.
Collaborate with operations and leadership to align training with business objectives.
Monitor trainee performance and provide feedback and coaching as needed.
Required Qualifications
3+ years of experience in a training role.
Strong BPO background, specifically in training.
Solid understanding of inbound accounts and contact center operations.
High level of experience facilitating training in fast-paced environments.
English level: C1 (Advanced/Fluent).
Strong communication and presentation skills.
Salary & Benefits
- Pay: Hourly, $ 10.20 – 10.20
Working Hours
- Monday: 08:00 - 18:00
- Tuesday: 08:00 - 18:00
- Wednesday: 08:00 - 18:00
- Thursday: 08:00 - 18:00
- Friday: 08:00 - 18:00
Additional Requirements
- Tech Requirements: Windows or Mac
- Language: English
About The Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
