Corporate Travel Advisor, Luxury Travel
hace 2 semanas
The Opportunity
Looking for a VIP Corporate Travel Agent to join a world class travel agency with well-established brands in their portfolio. F1RSTCorp has been around for over 25 years leading the travel industry with best-in-class service representing iconic luxury brands. We are looking for a self-starter, who has managed high net worth clients previously and understands what they are looking for. Someone has 5+ years of agency experience who can hit the ground running and be a part of a close knit team.
Duties And Responsibilities
- Manage a portfolio of luxury corporate clients as a self-starter, proactive and professionalism.
- Curate professional, accurate, cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service
- Ability to multi-task in fast-paced work environment, experience in fashion a plus
- Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines
- Collect the relevant data required for financial reporting
- Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work, etc.
- Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction
- Researches and provides solutions to any travel related problem clients may have experienced with arrangements made with total management awareness and participation
- Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
- Keeping up to date on training, technology, trends and industry knowledge (including Sabre)
- Has knowledge of and understanding of re-routing and exchange processes
- Must have excellent communication skills and enjoy working with senior level VIP's
- Passion for the fashion industry is a bonus
- Ensuring productivity targets are achieved and accounts are in growth mode
Skills & Qualifications:
- 5+ years Sabre GDS knowledge and proficiency.
- 5+ Years of corporate experience in the travel industry working with VIP/luxury clientele
- Expert knowledge on corporate pricing with client discounts
- Knowledge of ticketing transactions is preferred
- Proficient with International itineraries and rate structures
- Knowledge of online booking tools (Concur preferred)
- Experience in managing and communicating with premium business travelers
- You are pro-active, conscientiousness, flexible and detail-oriented
- Strong interpersonal skills with internal teams and external stakeholders
- Willingness to learn, grow and evolve with the team. We are open to new ideas and expect the team to be too
- Strongly reliable and a strong focus on assisting and completing client requests.
- Fluent in English and Spanish a must
- Local knowledge of Mexico taxes
- Quick on your feet you demonstrate ability to problem solve and take initiative to support client and team. Highly solution-oriented and strong ability to build relationships with clients
Note:
This job description outlines the key responsibilities and qualifications for the role but is not exhaustive. Additional duties may be assigned to meet the evolving needs of the organization.
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