Customer Success Manager
hace 5 días
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Role Description
This is a full-time hybrid role for a Customer Success Manager, based in Mexico City, Mexico, with flexibility for some work-from-home days. The Customer Success Manager will be responsible for ensuring customer satisfaction and engagement, driving customer retention, fostering strong customer relationships, and serving as the key point of contact for clients. This role involves analyzing customer needs, addressing their concerns, and working closely with cross-functional teams to enhance the customer experience and promote long-term partnership success.
Qualifications
Experience in customer satisfaction, ensuring the highest level of service and meeting client expectations
Strong analytical skills to assess customer needs and solve problems effectively
Proven ability to drive customer retention through proactive support and insightful strategies
Expertise in relationship building and fostering trust with clients
Background in customer service with the ability to address client inquiries and resolve issues promptly
Excellent communication and interpersonal skills
Proficiency in CRM tools and customer management systems is an advantage
Bachelor's degree in Business, Communications, or a related field is preferred
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