Service Manager

hace 2 semanas

Delegación Cuajimalpa de Morelos, Ciudad de México Jetour Soueast México A tiempo completo

About Us:

J
etour (in Chinese: 捷途, romanized: Jié tú)
is a Chinese automobile brand launched in 2019 by Chery under its Chery Commercial Vehicles division. It is presented as Chery's affordable brand in the crossover and SUV segment.

The Jetour product lineup is not expected to be smaller than the mid-size segments, offering configuration options for 5, 6, or 7 seats, while providing internal combustion engines, electric vehicles, plug-in hybrids, and possibly hydrogen propulsion systems.

The brand's Chinese name is pronounced "Jietu," which can be translated as "road to victory."

Soueast Motor Corporation
, founded in
1995
, is a Chinese company based in
Fuzhou
, Fujian Province. It is engaged in vehicle manufacturing and has expanded its product range to include sedans, SUVs, and electric vehicles. The company's history is marked by the adoption of advanced technology and the development of its own models, making it a significant player in the Chinese automotive industry.

Position Summary

The Senior Service Manager is responsible for leading the overall service operations of the Mexico subsidiary, ensuring high-quality after-sales support, technical service excellence, and customer satisfaction. This role oversees service strategy, major customer accounts, service process optimization, and talent development within the service function.

Key Responsibilities

  • Develop and execute the after-sales service strategy and annual service plan.
  • Lead service teams to deliver high-quality technical support, maintenance, and troubleshooting.
  • Manage key customer accounts and coordinate solutions for escalated technical issues.
  • Monitor service KPIs, customer satisfaction metrics, and continuous improvement actions.
  • Oversee service training programs for internal teams and channel partners.
  • Establish standard operating procedures (SOPs) across service centers.
  • Work closely with R&D, Sales, Quality, and Supply Chain to resolve product issues.
  • Manage service budget, cost control, and resource planning.
  • Ensure compliance with local regulations and company service policies.

Qualifications

  • Bachelor's degree in engineering or related fields.
  • 8+ years of service management experience, preferably in automotive, machinery, electronics, or manufacturing.
  • Strong leadership, cross-functional communication, and customer management skills.
  • Fluent in English
  • Ability to manage complex technical problems and strategic projects.

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