Director, Site Reliability Engineering

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director, Site Reliability Engineering

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Are you a visionary leader who thrives on driving transformation in complex infrastructure environments? Do you excel at building high-performing teams, fostering innovation, and aligning technology with business outcomes? The Distributed Platform Operations team is seeking a Director of Site Reliability Engineering (SRE) to lead strategic initiatives that ensure the reliability, scalability, and performance of our VMware and Oracle Linux platforms.

This role is ideal for a seasoned leader who combines deep technical expertise with a passion for operational excellence, automation, and cross-functional collaboration.

Skills
Strategic Leadership & Vision

• Define and execute the strategic roadmap for Site Reliability Engineering across distributed platforms.
• Lead modernization efforts including hardware lifecycle management, virtualization upgrades, and infrastructure optimization.
• Champion a culture of automation, resilience, and continuous improvement.
• Build, mentor, and scale a high-impact SRE organization with a focus on technical excellence and career development.
• Establish clear objectives, performance metrics, and development plans for team members.
• Promote knowledge sharing and operational maturity through documentation and onboarding programs.
• Oversee the health and performance of VMware clusters, ESXi hosts, and Oracle Linux environments.
• Ensure robust disaster recovery and high availability strategies are in place and tested.
• Drive incident management and root cause analysis for critical infrastructure issues.
• Lead the adoption of Infrastructure-as-Code and automation frameworks using tools like Chef, Ansible, PowerCLI, Python, and Jenkins.
• Reduce operational toil through scalable automation and self-healing systems.
• Align engineering practices with DevOps principles and agile methodologies.
• Architect observability solutions using Prometheus, Grafana, Splunk, and Dynatrace.
• Define and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.
• Optimize alerting and telemetry to support proactive incident response.
• Ensure infrastructure compliance with security baselines, OS configurations, and regulatory standards.
• Collaborate with InfoSec and audit teams to maintain a secure and compliant environment.
• Partner with application, network, and storage teams to align infrastructure capabilities with business needs.
• Communicate technical strategies, upgrade plans, and operational impacts to executive stakeholders.
• Influence enterprise architecture and platform engineering decisions.

Experience

• 10+ years of experience in infrastructure, SRE, or platform engineering roles, with 5+ years in leadership.
• Proven success in leading large-scale infrastructure modernization and automation initiatives.
• Deep expertise in VMware, Linux systems, and SRE practices.
• Strong executive communication, strategic thinking, and stakeholder management skills.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.