Sr. Key Account Manager

hace 6 días

Puebla, Puebla, México Pro Trans International A tiempo completo
Position Summary

The Sr. Key Account Manager (Sr. KAM) is responsible for managing small-to-medium size accounts, ensuring high levels of customer satisfaction, retention, and growth. Acting as the primary liaison between customers and the organization, the KAM translates business needs into strategic solutions, supporting long-term partnerships and driving revenue opportunities.

Key Responsibilities

The essential functions of this role include:

  • Strategically manage all aspects of the customer relationship for assigned accounts.

  • Ensure timely completion of deliverables and closure of key customer initiatives.

  • Serve as an escalation point to address and resolve significant customer issues.

  • Interpret and manage contracts, service agreements, and addendums to ensure compliance.

  • Oversee statements of work and align internal departments to contractual requirements.

  • Support billing inquiries and collaborate with internal teams on Accounts Receivable efforts to ensure accounts remain within payment terms.

  • Identify and implement cost-saving initiatives that align with customer agreements.

  • Drive growth within assigned accounts to increase overall volume and revenue.

  • Develop creative retention and savings plans to support long-term partnerships.

  • Lead and support projects such as new business implementations, recruitment initiatives, and training programs.

  • Collaborate cross-functionally with the Sales Team to develop new business opportunities.

Education & Experience

  • Bachelor's degree preferred and/or minimum of 3 years of related experience.

  • Proven experience in logistics and supply chain management.

  • Strong command of Microsoft Excel and analytical tools.

  • Demonstrated problem-solving skills with a customer-centric mindset.

  • Ability to read, interpret, and apply contracts, agreements, and operating procedures.

  • Strong written and verbal communication skills, including the ability to present effectively to customers and internal stakeholders.

Competencies

  • Customer Relationship Management

  • Analytical & Problem-Solving Skills

  • Contract Interpretation & Compliance

  • Results Orientation

  • Communication & Collaboration

Travel Requirements

  • 0–25% (depending on account needs)

Language Requirements

  • Fluency in English (reading, writing, and speaking).

  • Account Manager

    hace 1 semana

    Puebla, Puebla, México Awin A tiempo completo

    Purpose of PositionAs an Account Manager, you will work in the Account Management department and play a key role in developing our affiliate programs. You will take full ownership of the affiliate programs within the company, providing a wide range of services to these clients. You will act as the main point of contact for your advertisers, offering...

  • Account Manager

    hace 2 semanas

    Puebla, Puebla, México Awin A tiempo completo

    Purpose of PositionAs an Account Manager, you will work in the Account Management department and play a key role in developing our affiliate programs. You will take full ownership of the affiliate programs within the company, providing a wide range of services to these clients. You will act as the main point of contact for your advertisers, offering...

  • Advertising Account Manager

    hace 1 semana

    Puebla, Puebla, México NexLaunch A tiempo completo

    NexLaunch, a fast-growing digital marketing agency, is seeking a skilled Paid Traffic Specialist to join our team. We specialize in delivering outstanding value and service to intentionally and predictably transform ice-cold prospects into leads, sales, advocates, and promoters.We are looking for a results-driven freelancer who is confident in managing...

  • Plant Manager

    hace 3 días

    Puebla, Puebla, México Projekts Staffing and Consulting A tiempo completo

    I am cyrille , an Executive Consultant, with over 20 years of experience in executive recruitment and consulting for top-tier companies. Projekts is proud to collaborate with over 600 clients, including (Fortune 500 companies), operating in more than 20 countries worldwide.We are currently seeking a Plant Manager.Engaged in diversity and equal opportunity,...

  • Logistics/Transportation Manager

    hace 1 semana

    Puebla, Puebla, México NA Freight Forwarding Inc A tiempo completo

    Job Title: Operations Manager, MexicoLocation: Puebla, PueblaShift Time: 9:00am to 6:00pm (In-Office)Terms: Permanent Full-TimeSalary: Competitive, based on experienceReports To: Sales Manager, MexicoAbout Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and...

  • Area Manager Sales Mexico

    hace 1 semana

    Puebla, Puebla, México SYNC TALENT A tiempo completo

    Area Sales Manager MexicoCompany:SOMIC Packaging GmbH & Co. KGLocation:Central Mexico (preferred: Bajío, Toluca, or Puebla)Travel:Frequent national, occasional international (Germany & Americas)Department:Sales InternationalAbout SOMICSOMIC Verpackungsmaschinen GmbH & Co. KG (hereinafter "SOMIC") is a German company specializing in the development and...

  • Network Operations Center Manager

    hace 1 semana

    Puebla, Puebla, México ExactlyIT A tiempo completo

    Puebla, MexicoMain Purpose of the Role:The purpose of a NOC Manager is to ensure high-quality operations within the Network Operations Center by following our quality assurance practices, optimizing workflows, monitoring performance metrics, and fostering team efficiency to deliver reliable IT services and minimize downtime.Job responsibilities that are...

  • Technical Program Manager, Infrastructure

    hace 6 días

    Puebla, Puebla, México Waymo A tiempo completo USD196,000 - USD248,000

    Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo...

  • Sr Product Development Engineer

    hace 1 semana

    Puebla, Puebla, México Textron A tiempo completo

    DescriptionKautex is a global company with over 30 plants in 13 countries. As a leading Tier One automotive supplier, we are a pioneer in the design and manufacturing of plastic fuel systems and beyond. From battery enclosures for use in hybrid and full battery electric vehicle applications to autonomous cleaning systems, we are advancing solutions for the...

  • Banamex Manager de Seguridad Física y Patrimonial

    hace 2 semanas

    Puebla, Puebla, México Citi A tiempo completo

    The CSIS Security Sr. Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as...