JR NOC Analyst

hace 3 días

Ciudad de México, Ciudad de México Solera A tiempo completo

Jr. NOC Analyst

 

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit 

The Role

We are looking for Junior NOC Analyst to join our team in Mexico City who will be work with a team of NOC engineers to support the 24/7 Solera technology platform.

 

What You'll Do

 


•  Monitor the performance and availability of all IT infrastructure, facilities, applications, and services of Solera (including network, backup & storage, cloud services, data centers, customer facing products, etc.).


•  Handle incoming calls or emails from supporting teams, customers, vendors, or employees.


•  Assist in diagnosing user desktop system issues and assist to fix or escalate for ticketing.


•  Ensure incident management processes and SLAs are respected.


•  Participate in the process of change control and releases to ensure relevant procedures are followed.


•  Administer service requests and official communication processes.


•  Aid in ticket management and reporting tasks.


•  Ensure corporate notification SLAs are adhered to.

 

What You'll Bring

 


•  Good English language and communication skills (both oral and written are required).


•  Working knowledge of Help Desk/Customer Support center operations.


•  Knowledge of current IT technical standards as related to servers, infrastructure, and basic network technology.


•  Ability to multi-task, and quickly adapt to change.


•  Willing to learn in fast pace.


•  University degree or relevant experience.

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

  • MEX Jr Analyst III Operations

    hace 1 semana

    Ciudad de México, Ciudad de México Santander A tiempo completo

    MEX Jr Analyst III OperationsCountry: MexicoTitulación universitaria. Puede haber personas con una Diplomatura – Licenciatura. Experiencia de 2-3 años en Dpto.. de Call Center / Back Office / similar o en soporte en Helpdesk a usuarios o en empresas de tecnología o habiendo Gestionado pedidos en empresas de distribución online. Preferiblemente...

  • NASC Jr. Analyst SBCX-6

    hace 1 semana

    Ciudad de México, Ciudad de México Daimler Truck A tiempo completo

    We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and...

  • NASC Jr. Analyst Coll Admin-4

    hace 1 semana

    Ciudad de México, Ciudad de México Daimler Truck A tiempo completo

    We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and...

  • Data Analyst JR

    hace 1 día

    Ciudad de México, Ciudad de México innovaciones Satori Tech A tiempo completo

    ¿Quieres continuar tu desarrollo profesional y participar en proyectos digitales innovadores? Estamos buscando un/a Data Analyst Jr¿Cuáles serían tus actividades?Desarrollo de contenido para Redes Sociales y las distintas plataformas que utiliza la empresaDesarrollo de ideas creativas (Materiales para el área comercial y las distintas...

  • Jr Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Banco PagaTodo A tiempo completo

    Jr. Analyst – Business Development | Banco PagaTodoKickstart your career in Fintech. Learn how to turn opportunities into lasting partnerships.AtBanco PagaTodo, we connect technology and banking so fintechs, retailers, and corporations can launch financial products fast and seamlessly. Our Corporate Relations team opens those doors, and we need a sharp,...

  • Jr. Revenue Analyst

    hace 6 días

    Ciudad de México, Ciudad de México Concord Servicing, LLC A tiempo completo

    Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and...

  • Data Analyst Jr.

    hace 3 días

    Ciudad de México, Ciudad de México Publicis Groupe México A tiempo completo

    Únete a nuestro equipo y sé parte del POWER OF ONE Buscamos personas apasionadas y talentosas como tú para unirse a nuestro gran equipo. Si tienes experiencia en medios digitales, presupuestos importantes y te interesa el impacto estratégico de la publicidad, esta es tu oportunidadData Analyst.Las principales tareas de este rol son:Análisis de datos de...

  • NASC Jr. Analyst Coll Admin-1

    hace 1 semana

    Delegación Cuajimalpa de Morelos, Ciudad de México Daimler Truck México A tiempo completo

    We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and...

  • Support Analyst Jr

    hace 2 semanas

    Ciudad de México, Ciudad de México myGwork - LGBTQ+ Business Community A tiempo completo

    This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.*Support AnalystWhat can you expect?*The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical...

  • NASC Jr. Analyst Coll Admin-1

    hace 1 semana

    Delegación Cuajimalpa de Morelos, Ciudad de México Daimler Truck North America A tiempo completo

    remote typeOnsitelocationsCuajimalpa de Morelos, CDMXtime typeFull timeposted onPosted Todaytime left to applyEnd Date: December 4, hours left to apply)job requisition idDT-16198We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.With...