Manager - Lead Software Engineer
hace 1 día
Oversee multiple analytics projects, ensuring alignment with business goals. Review and validate analytical models and dashboards. Work with senior stakeholders to define and refine business metrics. Mentor and develop junior analysts, fostering a culture of continuous learning and innovation.
ResponsibilitiesKey Responsibilities:
- Monitor the performance and health of automation bots and VDI environments using relevant tools and dashboards.
- Analyse logs, database queries, and system alerts to identify potential issues.
- Perform bug fixes and troubleshooting within L1/L2 support scope to minimize business impact.
- Use C#.NET and SQL skills to diagnose, debug, and resolve issues.
- Collaborate with L2/L3 support teams and automation developers for escalation and root cause analysis.
- Maintain documentation of common issues, resolutions, and best practices.
- Proactively monitor system alerts to prevent outages or failures.
- Support daily operations by ensuring smooth functioning of bots and VDIs.
- Strong programming experience in C#.NET with hands-on debugging and troubleshooting skills.
- Proficient in SQL Server including writing and optimizing queries.
- Experience in monitoring automation bots (RPA bots) and familiarity with bot frameworks is a plus.
- Basic knowledge of Virtual Desktop Infrastructure (VDI) concepts and monitoring.
- Ability to perform bug fixes and root cause analysis at L1 support level.
- Good problem-solving and analytical skills.
- Effective communication and documentation skills.
- Ability to work in shifts and handle real-time monitoring tasks.
Preferred Qualifications:
- Bachelor's degree in Computer Science, IT, or related field.
- Experience in L1/L2/L3 support or IT operations in an automation/VDI environment.
- Knowledge of monitoring tools (e.g., Splunk, Nagios, or custom dashboards) is advantageous.
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