Assoc-Tech Ops Support

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; and digital product and design across the American Express enterprise.

Responsibilities:

· Monitor system performance and escalate non-routine issues to ensure optimal functionality 

· Complete the investigation and resolution of incidents and problems in systems and services, including root cause analysis, with guidance from peers and leaders 

· Perform the implementation of agreed remedies and preventative measures to maintain system integrity 

· Support application maintenance, including performance monitoring, minor enhancements, and backup and recovery processes 

· Engage in the development and deployment of preventative maintenance procedures 

· Manage service support activities, including access control, application installation, and retirement of outdated systems 

· Collaborate with development teams to ensure quality standards are adhered to during development and implementation phases under supervision 

· Complete continuous service improvement by maintaining best practices and knowledge repositories, with guidance from peers and leaders 

· Complete disaster recovery testing and post-implementation reviews to ensure system resilience 

· Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives 

Minimum Qualifications

· Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advanced degree preferred. 1+ years of varied experience in software engineering or service delivery.  

· Knowledge of distributed multi-tiered systems, algorithms, and relational databases

· Knowledge of data structures and associated components to support complex system functionality

· Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions

· Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice

· Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated. 

· Experience with debugging techniques for root cause analysis of issues. 

· Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency. 

· Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud. 

· Proficient English - verbal and written communication skills. 

· Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude 

· Schedule availability according to the operation

Preferred Qualifications

· Certification in ITIL, Agile is a plus

· Public Cloud certification is a plus

· DevOps knowledge for highly available IT infrastructure.

· Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET

· Building live production APIs and services.

· Hands-on expertise with application design, software development and automated testing.

· Experience with relevant business domain related functions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.