Scheme Manager

Job ID:42918

Location:LRQA - Puebla - Torre Omega 

Position Category:Client Management

Position Type:Employee Regular

Who We Are

At LRQA, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will conduct a broad range of environmental and social supply chain audits to support impact-driven responsible sourcing programs. Supplier transparency is part of LRQA's DNA to understand risk exposure associated with social compliance issues. We constantly develop innovative solutions to uncover and manage risk from social and environmental to building, electrical and fire safety. LRQA was the first firm to integrate anonymous worker surveys into the assessment process creating the industry's first integrated assessment. LRQA has developed EiQ to create predictive models to assess risks of unauthorized subcontracting, human trafficking, labor unrest, and other key risk issues. LRQA has also developed the first KPI-based monthly monitoring program to show the links between business performance issues and social non-compliance. When a supplier needs more guidance our Capacity Building experts design holistic and custom improvement plans to create long-term solutions.

Job Overview at a Glance

LRQA is looking for a Scheme Manager for the Responsible Sourcing Team for an excellent opportunity to work in a multinational organization that is growing consistently and rapidly. The Scheme Manager will be responsible for managing the relationship with key assessment schemes in the Americas and provide technical support for audit teams globally (in partnership with other scheme managers).  

Who You Are

Are you thrilled by the idea of working in a business that aims to tackle the world's biggest challenges? Do you want to work:

• on environmental, social and governance issues
• with an amazing team of like-minded creative thinkers
• in a fast-paced dynamic environment
• for some of the biggest and most forward-looking brands in the world

Responsibilities

• Provide official guiding instructions to implement best practices at field operations (incl. scheme documentation such as client operating procedures, field Instructions maintenance & update, etc.), prepare and provide internal trainings, resolving technical-related queries raised by peer teams etc.
• Actively drive on-line systems management, user account creation & maintenance, data uploading and any issues about external and internal platforms/systems/database.
• Verify audit data for schemes against the external sources including invoices.
• Arrange weekly/monthly reports for alignment of external and internal audit data for schemes.
• Regularly collect and monitor the various scheme-related quality KPIs performance & trending incl. but not limited to scheduling & reporting TATs, report quality, overall delivery service satisfaction, etc., to drive continuous improvements;
• Proactively interact and work with external scheme owners and internal stakeholders (incl. assessment operations, coordination, report reviewers, customer services, quality & training, etc.) to develop, manage, maintain, and enhance scheme/program as appropriate;
• Technical support and follow up of the auditor's approval process execution, maintenance & enhancement, as appropriate;
• Support implementation of the LRQA and/or scheme-specific integrity and quality program (incl. office audit by external party) at scheme operations to align and optimize expectations from both the scheme owners and LRQA.

Qualifications

• 4-year college degree in a major of Law, HR, Occupational Health and Safety or Environment/Advanced degree is preferred
• Minimum three (3) years of experience in social compliance auditing
• Minimum 100 social compliance audit days (verifiable)
• APSCA registration required, CSCA status preferred
• Must have valid Driver's License (or ability to get one)
• Strong business acumen
• Excellent Customer Service and results oriented
• Effective problem solving and negotiation skills
• Excellent verbal and written English and Spanish
• Adaptable and flexible
• Comfortable in various industries e.g. manufacturing, food & beverage
• High degree of proficiency with Microsoft Word, Excel, PowerPoint, Internet-research /reporting/analysis tools
• Maintains a global perspective and is culturally sensitive and aware
• Highest level of personal and professional integrity and ethics
• Comfortable with confrontation, with a diplomatic and easy demeanor
• Ability to operate in a multi-cultural environment with people of varying socio-economic status
• Ability to handle sensitive and confidential information
• SA8000 Auditor Certification, RBA, BSCI Certification or equivalent is a plus

Pre-Employment Checks

If you are successful in securing a role with us, we will carry out pre-employment checks in accordance with what is allowed under local law.  

These checks will include, (as permitted):- right to work, identification, verification of employment history, education, and criminal records.

We may involve the third-party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of employing you. 

Your data will be stored in accordance with all relevant privacy legislation.  

Please contact us if you have any questions or concerns. 

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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