Restaurant Manager
hace 2 semanas
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Descripción del Puesto
Responsable directo de la organización, operación y control del Centro de Consumo Seared, trabaja muy de cerca con los asistentes y supervisores del área, así como supervisa el desenvolvimiento de sus tareas, mantener los altos estándares en el servicio y atención brindada al cliente.
Deberes y Responsabilidades Principales
- Responsable del entrenamiento y desarrollo de su personal enfocándose en los estándares establecidos.
- Mantiene un alto nivel de calidad y satisfactorio del servicio tanto para el cliente como para la Gerencia
- Elabora el horario de gerentes, supervisores del departamento en coordinación con el asistente de alimentos y bebidas.
- Verifica y controla el Staffing Guideline de su centro de consumo.
- Supervisa selectivamente durante su recorrido por las áreas del centro de consumo, el aseo, iluminación, orden y cualquier detalle que afecta la imagen del restaurante y/o evento de banquetes.
- Supervisa las diversas funciones del personal de confianza y sindicalizado.
- Está al pendiente del equipo de operación de las áreas.
- Realiza juntas periódicas con el personal a su cargo.
- Supervisa que los gerentes y supervisores realicen correctamente las bitácora en Avero.
- Manejo del Budget y P&L de su centro se consumó.
- Maneja al 100% el sistema corporativo de Clarabrige, avero, y Alice.
- Verifica que el trato al huésped sea amable y cortés.
- Supervisa que exista dinamismo, efectividad y calidad en el servicio.
- Tiene el poder de autorizar un cargo o hacer alguna bonificación a la cuenta de algún huésped.
- Soluciona los problemas de manera que el huésped quede satisfecho
- Evita al máximo que la disciplina se relaje ya que es la única manera de mantener el principio de autoridad.
- Apoyo a los centros de consumo y/o Banquetes en cualquier momento que sea necesario.
- Auxilio y supervisión de cualquier problema con las cuentas de los huéspedes.
- Participa en las juntas de la Gerencia de A y B con el área administrativa o personal de Servicio.
- Supervisa y autoriza la realización de la plantilla de personal para la elaboración de roles de personal sindicalizado.
- Revisa los programas de grupos en casa para anticiparse a las necesidades.
- Revisa diariamente la lista de VIPs y de huéspedes recomendados.
- Revisa los cheques de los huéspedes que no aceptan o no admiten algún cargo en su cuenta, con esto autoriza la cancelación del cargo o se procede a realizar el cargo al empleado correspondiente.
- Participa en el curso de inducción para el personal de nuevo ingreso.
- Mantiene y actualiza los menús supervisando su elaboración y la requisición de compra si es necesario en coordinación con el asistente de alimentos y bebidas.
- Coordina el seguimiento de Cuentas por Cobrar en el área de Alimentos y Bebidas autorizando ajustes y deslindando responsabilidades de su personal a cargo
- Supervisa el Payroll de las áreas impactando en no sobrepasar el presupuesto
- Supervisión y programación de las vacaciones del personal de confianza y sindicalizado.
- Supervisa y realiza las acciones disciplinarias del personal de confianza.
- Trabaja en coordinación el asistente de alimentos y bebidas todo lo relacionado al sindicato.
- Realiza Auditorias de Servicio, limpieza y organización en todos los centros de consumo para verificar la aplicación de los estándares
- Está en la operación de Restaurantes y Bares en las horas pico o cuando sea requerido.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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