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IS Consumer Experience Capabilities Lead
hace 2 semanas
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Stanowisko To Podlega
IS Manager
Your Role And Responsibilities
This role is responsible for shaping and driving the strategic direction of the CX employee experience across onboarding, engagement and team development. Design and execute internal communication strategies, cultural transformation initiatives, and learning & development programs that foster alignment with business goals and enhance team cohesion.
The work model for the role is
This role is contributing to Core IS in a global role. Main stakeholders are Consumer Experience (CX) team members, CX leadership team, IS Communications.
Key Responsibilities Include
- Employee Experience: Lead the development and implementation of employee experience strategies that support organizational culture, engagement, and performance.
- Program Leadership: Oversee onboarding, engagement, and team development programs, ensuring consistency, scalability, and impact.
- Training & Development Support: Coordinate and communicate learning programs and opportunities. Facilitate specific internally designed trainings.
- Internal Communications: Manage and evolve communication frameworks and communities to promote transparency, clarity of strategy, and employee connection.
- Culture & Change Management: Champion cultural transformation efforts, embedding values and behaviors that support a high-performing, inclusive environment.
- Data-Driven Insights: Analyze people metrics and employee engagement data to identify trends, measure impact, and inform continuous improvement.
- Team Enablement: Lead planning and execution of team events and development activities that strengthen collaboration and morale (like Team Townhalls and other Team online events).
You will join a dynamic, creative, high performing team, where you will be able to thrive.
Qualifications For The Role
- Good organizational and project management abilities
- Proficiency in using communication tools and platforms (e.g., intranet, newsletter tools, video creation software, etc).
- Ability to work collaboratively and build relationships at all levels of the organization, including leadership
- Strong written and verbal communication skills
- Organization capability development – OCDV
- Organizational change management – CIPM
- Employee Experience – EEXP
- User Experience design – HCEV
- Content design and authoring – INCA
- Content publishing – ICPM
- Organisational facilitation – OFCL
- Learning delivery ETDL
- Fluent in English (speaking and writing)
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