Cx Operations Analyst

hace 6 días

Xico, México Nearshore Business Solutions A tiempo completo


Job Title: CX Operations Analyst / Specialist

Location: Remote Latin America Preferred

Type of Contract: Full-Time

Salary Range: Market Rates

Language Requirements: English (Professional Proficiency)

We are seeking a skilled CX Operations Analyst/Specialist with deep experience in HubSpot administration and post-sales process optimization to join our growing team at Compliancy Group. You will play a key role in enabling our Customer Success organization by streamlining workflows, ensuring data accuracy, and strengthening operational alignment across teams. Your work will directly impact forecasting accuracy, onboarding quality, customer health visibility, and overall team efficiency.

Responsibilities

  • Own and optimize the HubSpot CX infrastructure across all objects, including property governance, automation, and system-wide data accuracy.
  • Build, maintain, and evolve customer lifecycle workflows (onboarding, renewal
    management, NPS/CSAT, TTV tracking, at-risk alerts) to drive predictable retention and expansion outcomes.
  • Work cross-functional CX operations with Customer Success, Onboarding, Support, Product, and Finance to streamline handoffs, define SLAs, and ensure consistent customer experience across all touchpoints.
  • Develop and manage reporting and dashboards for CSAT, TTV, renewals, NRR/GRR, onboarding progress, and CSM activity engagement to support executive visibility and forecasting.
  • Oversee data governance and hygiene, change controls, field standardization, and integration quality (Chargebee, Amplitude, Product Fruits, etc.).
  • Drive process documentation in Confluence, ensuring scalable playbooks for onboarding, pooled success, ticket routing, internal redirects, and PLG support motions. 
  • Support continuous optimization of AI- and self-serve customer programs, including in-app guidance, chatbot actions, knowledge base strategy, and PLG support scalability.

Key Capabilities

  • HubSpot Administration & Architecture
  • Comfort with cross-object automation logic
  • Custom properties, calculated fields, re-enrollment, and dependency management
  • Multi-pipeline ticketing & routing strategies
  • CX-Focused Revenue & Retention Ops
  • Renewal forecasting logic (weighted probability, ARR alignment)
  • CSM ownership models and account pool structures
  • NRR/GRR tracking and reporting discipline
  • System Integration Fluency (Nice to have)
  • Chargebee HubSpot subscription logic
  • Amplitude usage mapping into workflows
  • Product Fruits + HubSpot triggers
  • Awareness of data flow limitations (tokens, mapping constraints, etc.)

Documentation & Enablement

  • Confluence-level playbook creation (not just notes)
  • Can translate technical workflows into repeatable team processes
  • Onboarding materials for new CSMs / pooled success / support

  • Network Operations Center Analyst

    hace 6 días

    Xico, México Arrivia A tiempo completo

    Are you a sharp, English-speaking IT professional in Mexico ready to launch your career with a global leader in travel tech? We are seeking a proactive and detail-oriented NOC Analyst to join our IT Operations team and help maintain the vital systems that power extraordinary travel experiences around the globe.If you thrive in a fast-paced environment and...

  • Payroll Analyst

    hace 3 días

    Xico, México Viatris A tiempo completo

    Viatris Healthcare México S. de R.L. de C.VAt VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.Viatris empowers people worldwide to live healthier at every stage of life.We do so via:  Access – Providing high quality trusted...

  • Global CX Operations Director: Strategy

    hace 2 semanas

    Xico, México Didi Global A tiempo completo

    A leading mobility technology platform is seeking a CX Operations Director in Veracruz, Mexico. The role involves developing and executing customer experience strategies to enhance satisfaction across multiple countries. Candidates should have over 8 years of experience in operations and consulting, with strong leadership capabilities. The successful...

  • Global CX Operations Director: Strategy

    hace 2 semanas

    Xico, México Didi Global A tiempo completo

    A leading mobility technology platform is seeking a CX Operations Director in Veracruz, Mexico. The role involves developing and executing customer experience strategies to enhance satisfaction across multiple countries. Candidates should have over 8 years of experience in operations and consulting, with strong leadership capabilities. The successful...

  • Cx Operations Director

    hace 2 semanas

    Xico, México Didi Global A tiempo completo

    Company Overview DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia‑Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility, as well as auto solutions, food delivery, intra‑city freight, and...

  • Cx Operations Director

    hace 2 semanas

    Xico, México Didi Global A tiempo completo

    Company Overview DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia‑Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility, as well as auto solutions, food delivery, intra‑city freight, and...

  • Cx Operations Director

    hace 2 semanas

    Xico, México Didi Global A tiempo completo

    Company Overview DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia‑Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility, as well as auto solutions, food delivery, intra‑city freight, and...

  • Cx Operations Director

    hace 2 semanas

    Xico, México Didi Chuxing A tiempo completo

    DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi...

  • Cx Operations Director

    hace 2 semanas

    Xico, México Didi Chuxing A tiempo completo

    DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi...

  • Cx Operations Director

    hace 2 semanas

    Xico, México Didi Chuxing A tiempo completo

    DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi...

  • E-Commerce Operations Analyst II

    hace 19 horas

    Xico, México Citi A tiempo completo

    A global finance and technology company based in Mexico is seeking a Digital Operations Analyst to support daily operations for e-commerce channels. This role involves managing order processing, inventory updates, and collaborating with various teams to ensure smooth operations. Ideal candidates have strong Excel skills, attention to detail, and an...

  • E‑commerce Digital Operations Analyst

    hace 19 horas

    Xico, México Santander A tiempo completo

    A leading financial institution is seeking a Digital Operations Analyst based in Mexico, Veracruz. This role supports daily operations for e-commerce channels, focusing on order processing, inventory management, and collaboration with various teams. The ideal candidate will possess intermediate to advanced Excel skills and have a keen attention to detail....