Customer Quality Manager

Enabling a software-defined, electrified future.
Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world's largest OEMs. The company employs 10,000 employees in 18 countries around the globe and generated $3.76 billion in sales (USD) in 2022.

Mission of the Role:
The Customer Quality Manager (CQM) supports manufacturing plants across the Americas region and collaborates closely with design teams to ensure alignment between product development and quality standards. This role requires a strong understanding of manufacturing environments, design processes, and supplier interactions to drive robust quality systems and deliver customer satisfaction through proactive communication and rapid issue resolution.

Key Objectives of this Role:

• Implement and maintain effective quality systems aligned with customer requirements and Visteon standards.
• Drive a strong quality mindset within plants through anticipation and prevention tools (PFMEA, MPQA, audits, Vistway Standards).
• Ensure timely and effective resolution of quality issues, preventing recurrence and maintaining customer confidence.
• Facilitate global standardization of quality KPIs and processes.
• Provide training and guidance on quality tools and systems, including CIMple implementation.
• Foster collaboration between manufacturing, design, and supplier teams to ensure seamless quality integration.

Key Performance Indicators

• Customer Quality Metrics: GWC, PPM, MIS compliance.
• Issue Resolution: Timeliness and effectiveness of 8D problem-solving processes.
• System Implementation: Adoption of quality systems and standards across plants.
• Customer Satisfaction: Measured through feedback and reduced quality alerts.
• Cross-Functional Collaboration: Effective interaction with design and supplier teams.

Key Year One Deliverables:

• Full implementation of customer-specific quality systems for OEMs (KIA, Mazda, Toyota, Nissan).
• Establish robust tracking and reporting of plant performance (daily/weekly/monthly).
• Develop and deploy global initiatives for quality KPI standardization.
• Deliver training sessions on CIMple and problem-solving tools.
• Ensure lessons learned from quality issues are shared across plants and regions.

Qualification, Experience and Skills:

• Bachelor's degree in Engineering, Quality Management, or related field.
• Minimum 10+ years in automotive quality management or manufacturing quality systems.
• Proven experience with OEM customer requirements and maquiladora operations.
• Strong knowledge of PFMEA, MPQA, VPRS, and 8D methodologies.
• Familiarity with WC, PPM, MIS, and other quality KPIs.
• Excellent communication and leadership skills.
• Ability to work across cultures and time zones (APAC collaboration).
• Strong time management and problem-solving abilities.
• Fluent in English.
• Willingness to travel to plants as needed.
• High responsiveness and availability for global coordination.

Key Behavioral Competency:

• Critical Thinking
• Growth Mindset
• Strategic Partnering
• Leadership

Reporting Structure:
The role reports directly to the Director – Regional Quality

Visteon Culture:
If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.