Representative Bilingual, Records Member Operation

hace 2 días

Tlaquepaque, Jalisco, México Herbalife A tiempo completo

Overview
Recruiter: Alma Martinez
Position Summary Statement
The Records Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. Perform verification of personal information documents that require direct contact with Distributor and Preferred Members. Excels in customer service skills, experience and be able to handle complex and/or sensitive cases. This process supports and reinforces our current policies and procedures, strengthens, and adds integrity to the Marketing Plan, and protects consumers, Distributors Preferred members, and the Herbalife business.

Detailed Responsibilities/Duties

  • Provides support to the Americas while maintaining an open mind to process improvements and helping identify areas that can be automated.
  • Must use fact-finding and analytical skills to identify and report possible Ethical violations, and all details related to their request and/or complaint.
  • Responsible for creating and maintaining accurate and complete records (research, communication, etc.) across all business systems. By updating HDMS files and documenting changes via Sales Force.
  • Ensure all inquiries are handled with in the SLA´s that have been established. They must be managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards.
  • Must stay informed and stay current with Herbalife's Marketing Plan, rules, and policies.
  • Serve as a liaison between Distributors & Preferred Members, internal departments, and Management by handling all work-related interactions in a courteous, cooperative, and professional manner.
  • Ensure that all calls backs are handled within service levels agreed on SPA`s (Service Partnership Agreements)
  • Assist all inquiries to maintain service level agreements, customer satisfaction expectations, QA guidelines and provide accurate and clear policies.

Qualifications
REQUIRED QUALIFICATIONS:
Skills
Ability to communicate effectively in verbal and written form in all 2 languages.

Ability to apply knowledge of the Herbalife Marketing Plan. (Preferred)

Ability to communicate in a clear, concise and courteous manner, internally and externally, at all levels and across diverse cultures.

Ability to recognize and escalate issues as needed.

High degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude, and adapt as the external environment and organization evolves.

Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.

Proficient with Microsoft Office (Word, Excel, Outlook)

Experience
Bilingual – Ability to write and speak fluently in English and Spanish.

At least 1 year experience in a customer service industry.

Education
High school diploma or GED equivalent.

For Internal Candidates Only
Daily Shake: at least 90% (average) in the last 3 months

Terms of Use Cookie Policy Privacy Policy

  • Representative Bilingual, Records Member Operation

    hace 6 horas

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    Overview:Recruiter: Alma Martinez POSITION SUMMARY STATEMENT:The Records Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. Perform verification of personal information documents that require direct contact with Distributor...

  • Representative Bilingual, Records Member Operation

    hace 5 horas

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    OverviewRecruiter: Alma MartinezPOSITION SUMMARY STATEMENT:The Records Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. Perform verification of personal information documents that require direct contact with Distributor and...

  • Representative, Adverse Events

    hace 2 semanas

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    OverviewRecruiter: Alma MartinezThe Adverse Events (AE) Representative will work in a cross-functional capacity to support Herbalife's Adverse Event Reporting System. The AE Representative will be responsible for collecting, organizing and submitting adverse events received primarily by phone to the AE database principally for reports from the United States,...

  • Configuration Price and Quoting Analyst

    hace 3 días

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Configuration Price and Quoting AnalystThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they...

  • Customer Engagement Management

    hace 1 semana

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Job SummaryThis role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The...

  • Clinic Supervisor

    hace 1 semana

    Tlaquepaque, Jalisco, México Weil Foot & Ankle Institute A tiempo completo

    ApplyDescriptionBalance Health is the nation's premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business and delivering exceptional patient care. Balance Health is looking for a Clinic...

  • Americas Payroll Customer Agent

    hace 3 días

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Responsible for providing outstanding support to employees, managers, and stakeholders regarding payroll-related inquiries. You will act as a trusted resource, ensuring timely and accurate resolution of cases while adhering to company policies, compliance standards, and payroll regulations.This position requires great communication skills, a customer-focused...

  • Director, Finance Services GBS

    hace 5 días

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    OverviewTHE ROLE: The Director Financial Services (DFS) will be responsible for delivering financial transactional and administrative services across Procure to Pay (P2P), Record to Report (R2R), Order to Cash (O2C), Treasury/Tax, and Member Compensation Payments (MCA) to regional customers of Herbalife Nutrition. The DFS will serve as a key operational...

  • Director, Finance Services GBS

    hace 2 semanas

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    OverviewTHE ROLE: The Director Financial Services (DFS) will be responsible for delivering financial transactional and administrative services across Procure to Pay (P2P), Record to Report (R2R), Order to Cash (O2C), Treasury/Tax, and Member Compensation Payments (MCA) to regional customers of Herbalife Nutrition. The DFS will serve as a key operational...

  • Supervisor, Health

    hace 2 semanas

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    OverviewEnsure the achievement of results, through the establishment and follow-up of Health and Well-being work plans and programs that include: strategies for the promotion, prevention, education and assistance for occupational health of collaborators in the various locations of the company, with the purpose of maximizing the performance and quality of the...