IT Digital Workplace Support Technician

hace 2 semanas

Ciudad de México, Ciudad de México Essity A tiempo completo

IT Support Analyst - English

Introduction Are you passionate about technology and customer service? Are you looking for an environment where your positive attitude and eagerness to learn are valued just as much as your technical knowledge? This is your opportunity to grow within a global, diverse, and collaborative team, where every day is a chance to make a difference
About the Role
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.  As an IT Digital Workplace Support Technician, you will be the first point of contact for users, providing technical support. You will handle requests related to passwords, email, and basic troubleshooting, using ticketing systems and collaborative tools. You will work closely with global and local teams, supporting people at all levels—from interns to executives—in an environment where diversity and inclusion are key.

What You Will Do

  • Executing primarily 1st line IT support within the scope of Digital Workplace, to all internal customers globally
  • Contribute to customer satisfaction and continuous efficiency improvements. Needs to communicate effectively with customers and key stakeholders.
  • Local Support in collaboration with 2nd level IT teams
  • Execute and cooperate close with other IT support teams
  • User administration and AD Tasks.
  • Processing and taking ownership of tickets from customers, be able to reassign ticket to the appropriate groups when necessary
  • Train and educate of users in relation to IT workplace and collaboration tools
  • Work according to processes Incident, Request, and Problem Management 
  • Follow internal IT audit requirements
  • Follow KPIs relative to mission responsibility

Who You Are

  • Fluent in both English and Spanish.
  • 1 to 2 years Experience from IT service support, preferably in a global organization working across sites collaborating within own team and supporting stakeholders and customers.
  • Remote and phone-based support experience (mandatory).
  • Self-driven and team player.
  • Customer oriented.
  • Communication & interpersonal relationship skills.
  • Delivers with quality and speed.
  • Embrace and live our Beliefs and Behaviors - Care, Courage, Collaboration and Commitment
  • Knowledge in technical support (hardware/software, Office 365, Active Directory, ticketing systems).

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere. Innovate for Good
Excel Together
Be You with Us

Why Essity?
At Essity, your professional development is a priority. We offer a flexible, safe, and diverse environment where your authenticity is welcome and your growth is supported by committed leaders. Enjoy competitive benefits, learning opportunities, and the chance to make a positive impact on people's lives and the planet.

Join us and make a difference

#InnovateForGood #ExcelTogether #BeYouWithUs #DigitalSupport #ITTalent #SantaFe #ProfessionalGrowth #Diversity #Inclusion

#Essity-MX

Application End Date:13 ene 2026Job Requisition ID:Essity257762

  • IT Digital Workplace Support Technician

    hace 7 días

    Ciudad de México, Ciudad de México Essity A tiempo completo

    IT Support Analyst - EnglishIntroduction Are you passionate about technology and customer service? Are you looking for an environment where your positive attitude and eagerness to learn are valued just as much as your technical knowledge? This is your opportunity to grow within a global, diverse, and collaborative team, where every day is a chance to make a...

  • IT Digital Workplace Support Technician

    hace 7 días

    Ciudad de México, Ciudad de México Essity A tiempo completo

    IT Support Analyst - EnglishIntroductionAre you passionate about technology and customer service? Are you looking for an environment where your positive attitude and eagerness to learn are valued just as much as your technical knowledge? This is your opportunity to grow within a global, diverse, and collaborative team, where every day is a chance to make a...

  • IT Digital Workplace Support Technician

    hace 1 semana

    Ciudad de México, Ciudad de México Essity A tiempo completo

    IT Support Analyst - EnglishIntroductionAre you passionate about technology and customer service? Are you looking for an environment where your positive attitude and eagerness to learn are valued just as much as your technical knowledge? This is your opportunity to grow within a global, diverse, and collaborative team, where every day is a chance to make a...

  • Desktop Support Technician L3

    hace 2 semanas

    Ciudad de México, Ciudad de México Milestone Technologies, Inc. A tiempo completo

    Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over...

  • Técnico de TI Nivel 1

    hace 2 días

    Ciudad de México, Ciudad de México Advance Global IT support A tiempo completo

    Job Title: IT Technician L1 / EUC L1Location: Ciudad De MexicoContract Type: B2BJob Summary:We are seeking a motivated IT Technician Level 1 / EUC Level 1 to provide first-level technical support to end users. The ideal candidate will be fluent in Spanish and English and able to operate efficiently within a professional IT support environment. This role is...

  • Desktop Support Technician L2

    hace 7 horas

    Ciudad de México, Ciudad de México Milestone Technologies, Inc. A tiempo completo

    Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over...

  • Desktop Support Technician L2

    hace 7 horas

    Ciudad de México, Ciudad de México Milestone Technologies A tiempo completo

    Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over...

  • Lab Technician – Dental Support

    hace 7 días

    Ciudad de México, Ciudad de México PartnerHero A tiempo completo

    Role DetailsWork Arrangement: Work From Home/RemoteContract Duration: Full time The RoleWe are seeking an experienced Lab Technician to provide real-time clinical and laboratory support for a digital dental platform. This role focuses on scan review, design feedback, workflow troubleshooting, and close coordination with dental labs—supporting clinicians...

  • Customer Support Technician

    hace 7 días

    Ciudad de México, Ciudad de México Odilo A tiempo completo

    We are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.Through our solutions, we provide access to millions of digital content items from the world's best providers and, using educational technology and Artificial...

  • Senior Desktop Support Technician

    hace 1 semana

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Desktop Support Senior Technician - BilingualYour potential has a place here with TTEC's award-winning employment experience. As a Desktop Support Senior Technician working on site in Mexico City, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion to translate technical issues? Want to learn and grow...