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HR Transaction Delivery Analyst

hace 2 semanas

Monterrey, Nuevo León, México Copeland A tiempo completo

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. 

We are looking for your talent, join our team and start your journey today 

About of us:
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today Responsibilities:
  • Assist in processing human resource transactions, ensuring accuracy, timeliness, and compliance with company policies and regulations.
  • Analyze transactional data to identify trends, discrepancies, and opportunities for process improvement.
  • Identify process gaps and recommend enhancements for improved efficiency.
  • Conduct quality checks and audits to verify data accuracy.
  • Track transaction case volume and workload in coordination with the team lead.
  • Assist the Transaction Delivery Manager in monitoring and reporting on performance metrics and service level agreements (SLAs).
  • Collaborate with team members to resolve transactional issues and respond to stakeholder queries.
  • Contribute to developing and implementing policies and procedures to standardize transactional processes.
  • Participate in continuous improvement initiatives, suggesting enhancements to systems and workflows.
  • Assist in preparing human resource reports and documentation for audits.
  • Maintain knowledge of relevant human resource regulations, standards, and best practices.
  • Support the transition of transactional services to the shared services center, including data migration and system integration.
  • Serve as a secondary contact for HR Business Partners (HRBBPs), Centers of Excellence (COEs), and escalations as needed.
  • Ensure timely resolution of complaints to meet compliance requirements.
  • Provide training and support to new team members and end-users of transactional systems.
  • Collaborate with IT and other departments to optimize transactional systems in alignment with business needs.
Requirements:
  • A bachelor's degree in human resources, business, or a related field
  • A minimum of 2 years of experience in a transactional services or human resource role
  • Strong analytical and data analysis skills, with proficiency in Excel and other data analysis tools
  • Experience with Workday and ServiceNow platforms and services
  • Attention to detail and a commitment to accuracy and quality in transaction processing
  • Good communication and interpersonal skills, with the ability to work effectively in a team environment
  • Ability to manage multiple tasks and prioritize work in a fast-paced environment
  • Knowledge of financial regulations and accounting standards relevant to transactional services.
  • Experience with process improvement methodologies and a willingness to drive change
  • Ability to quickly learn new systems and adapt to changes in processes and technology
  • Proficiency with Microsoft Office Suite
  • Experience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and Payroll
  • Experience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management
  • Proficiency in using data analysis tools and software, such as Microsoft Excel (advanced functions, pivot tables, VLOOKUP, etc.).
  • Fluency in English and Spanish, both spoken and written, is required.
Collaboration First Hybrid Work Arrangements:This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in the office to drive meaningful connections and to best serve our customers.

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. 

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team 

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment. 

No calls or agency requests please.