Veeva Configuration Support Engineer

hace 3 días

Guadalajara, México AstraZeneca A tiempo completo

Job Summary

The purpose of Commercial solution delivery centre (SDC) is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and services needs people with hybrid skill sets of technical ability and knowledge of the Commercial processes. Commercial IT function has undergone significant transformation and have adopted Salesforce, Veeva and IQVIA’s OCE platform along with iPad based mobile solutions to deliver business demands.

The Commercial delivery network is truly global in scale with resources in Asia, US, UK, China, Brazil, Turkey and India.

**Job Description**:
Role and Responsibilities
- Configuration of Veeva CRM as per various Market needs
- Configuration of IQVIA’s OCE (Orchestrated Customer Engagement) CRM as per various needs from market.
- Handling incidents provide work around’s, root Cause analysis, preventive actions and corrective actions related to Veeva CRM/IQVIA OCE and related systems integrated.
- Advanced trouble shooting, break fix for issues spanning Veeva, OCE and related integrations
- Assist in requirement analysis, effort estimation and solution/technical design for enhancements
- Validation of sales cycle data (both pre and post load) to ensure data sanity in terms of targeting & alignment data
- Proactive analysis, validation & working on product issues with SaaS providers such as Veeva, OCE, SFDC
- Support service introduction of new capabilities in the Veeva platform
- Able to work collaboratively with multiple teams across different geographies and time zones

Essential Skills and experience
- Hands on experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.
- Hands on experience in rolling out or supporting Veeva CRM and Veeva Vault platform solutions at global level for a reputed pharma company
- Technical hands on experience in
- Veeva CRM configuration, data flows & customization (Visual force page, Apex class)
- Veeva CRM integration with other platforms or technologies
- SFDC, Apex Data Loader
- PL/SQL/SoQL Queries
- In depth understanding of Veeva data model
- Excellent communication and interpersonal skills.
- Excellent spoken and written English language skills.
- Proactive approach to problem solving.
- Able to grasp and understand new technology and concepts
- Master’s / Bachelor’s degree or equivalent.

Desirable Skills and experience
- IQVIA’s OCE CRM configuration knowledge.
- Veeva Vault configuration
- Veeva Vault integration with other platforms or technologies
- Certified Veeva Administrator
- Certified SFDC Administrator
- Certified Vault administrator
- Exposure to various Integration Methodologies.
- Excellent understanding and hands-on exposure of ETL/Informatica skills.
- Good understanding of OS likes Unix/Linux & Shell Scripts.
- Working knowledge on Java, MDM, SOA.
- Knowledge of Web Services & Service Oriented Architecture.
- Experience in service management tools, ServiceNow or Remedy.
- Experience working in a shared service environment.
- ITIL, Service Management
- Experience of Agile methods

  • Veeva/iqvia CRM Configuration Support Engineer

    hace 1 semana

    Guadalajara, México AstraZeneca A tiempo completo

    AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.As a high-performing team, we are united and motivated by our...

  • Jr Veeva/iqvia CRM Configuration Support Engineer

    hace 1 semana

    Guadalajara, México AstraZeneca A tiempo completo

    The purpose of Commercial solution delivery centre (SDC) is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and...

  • Configuration Engineer Sr

    hace 2 días

    Guadalajara, México Plexus A tiempo completo

    Purpose Statement: The Configuration Engineer receives process, interpret, analyze and coordinate the customer documentation, assuring the integrity and life time period of the information. Suggest manufacturing design product improvements and is responsible for all job-related clerical and tactical functions related to the tracking, implementation of ECOs...

  • Argus Support Engineer

    hace 2 semanas

    Guadalajara, México AstraZeneca A tiempo completo

    **Job Title: ARGUS Support Engineer****Introduction to role****Accountabilities**- Manage implementation, upgrade, and support of Oracle Argus Safety System or other safety solutions and associated interfaces/integrations.- Participate in technical workstreams (Configuration/Data Migration/Reporting/Upgrade) and provide progress reports, proposals,...

  • Support Engineer

    hace 3 días

    Guadalajara, México KogniVera A tiempo completo

    Job SummaryWe are seeking an L1 Support Engineer / Lead with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will...

  • Support Engineer

    hace 1 día

    Guadalajara, México KogniVera A tiempo completo

    Job Summary We are seeking an L1 Support Engineer / Lead with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will...

  • Software Configuration Manager Engineer

    hace 3 días

    Guadalajara, México Continental A tiempo completo

    Your tasks Continental is looking for a Software Configuration Manager Engineer familiar with Agile practices and experienced on DevOps culture to join Telematics software development projects. **Profile**: Main Qualifications: - Git command line, - Python, - Linux Shell scripting, - Linux administration, configuration files - Version Control Systems -...

  • DevOps/configuration Manager

    hace 1 semana

    Guadalajara, México Luxoft A tiempo completo

    **Project** Description**: The client is a leading provider of a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. The vision is to shape the future of audio, where everyone can be...

  • Support Engineer

    hace 6 horas

    Guadalajara, México KogniVera A tiempo completo

    Job SummaryWe are seeking an L1 Support Engineer / Lead with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will...

  • Jr Data Integration Support Engineer

    hace 1 semana

    Guadalajara, México AstraZeneca A tiempo completo

    The purpose of Commercial IT - Application Engineering domain is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and...