Operations Analyst

About the job:
The Red Hat Services team is looking for a Services Operations Analyst to join us and support our Business services leaders. As a Services Operations Analyst, you will support Red Hat Consulting businesses.

In this role, you will partner with Consulting services leaders to help them understand the drivers of both revenue and expenses then use financial and operational metrics to help them improve their business. You will work directly with business and operations leadership on all tasks related to reporting, business analysis, market research, and overall business intelligence. You'll participate in the design of new operational business practices aimed at improving execution through monitoring and analyzing the business's key performance indicators.

You will need to be able to understand complex financial and operational problems and then be able to clearly provide proposed solutions using your business acumen. This position requires excellent communication skills at all levels of the organization and the ability to support multiple teams and geographies for Red Hat's Services team.

This role will be located in Mexico City, Mexico.

What you will do:

- Develop and refine key business metrics and conduct analysis to identify strengths, weaknesses, and opportunities, while evaluating possible alternatives and recommending appropriate actions across Red Hat teams
- Identifies and interprets trends and patterns in datasets to locate influences.
- Perform special projects to create or improve efficiency in business processes, supporting also on process documentation
- Present timely, relevant, and accurate reporting and analysis of the results of the division’s performance against historical, budgeted, forecasted, and strategic planning results to facilitate decision-making toward the achievement of the budget and strategic plan
- May provide consultation to users and lead cross-functional teams to address business issues.
- Provide an insightful use of business analysis techniques, tools, and concepts, to provide practical counsel to business area partners and management to drive business results.
- Increase productivity of the business unit by developing automated reporting/forecasting tools and processes
- Understand and facilitate the integration of business processes, people, and relevant technology in order to identify, configure, and communicate useful information, and to provide practical business leadership to drive business decision making across the company. Identify non-value added processes within the department and identify alternatives.
- Improve financial and operational performance by analyzing results, monitoring variances, identifying trends, and recommending actions to management
- Manage forecasting and reporting activities for consulting KPIs

What you will bring:

- Fluent in English (Verbal and Written) required.
- Graduate degree in business administration is a plus.
- 3+ years of progressive financial or data analysis experience
- Experience using support systems and tools to include LMS, Salesforce, FinancialForce (PSA), Oracle Business Objects and Tableau
- Excellent written and verbal communication and presentation skills.
- Knowledge of procedural controls and data validation techniques required
- Strong analytical and problem-solving skills, including the ability to think strategically
- Ability to multi-task and work independently in a challenging, fast-paced environment requiring significant context switching between complex and routine tasks
- Excellent Google Suite skills, specifically Google Sheets; familiarity with SQL queries a plus
- Must possess a passion to learn and grow
- Emphatic, energetic and detail-oriented team player who is focused & diligent on driving and delivering results

Considered as a plus:

- Basic understanding of Generally Accepted Accounting Principles (GAAP) and Statutory accounting principles
- Experience in financial modeling, business analysis, FP&A, business integration, analytics in a corporate (HQ) environment
- Solid analytical (quantitative as well as qualitative) skills including extracting, cleansing, and validating data, creating forecasts, and building financial models
- Appreciation of and passion for open source software

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