Shift Station Manager Jr

High School Diploma or Bachelor Degree in progress
- 1+ years of direct management experience of employees and their performance.
- 1+ years of experience with performance metrics
- English Basic Level

Job summary
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
Delivery Shift Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.

**The impacts of this position are**:
Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.

**Responsibilities**:

- Create balance between “Work hard” and “Have fun” with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
- Follow up the KPIs of operations within the delivery station.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs
- Support the ACES team, customer service or other upcoming goals.
- Measure drivers’ performance, discipline and customer experience service
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
- Ability to analyze ambiguous and rapidly changing data sets and identify key issues.
- Demonstrated effective decision making in the midst of change in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment
- Experienced in last mile industry or a manufacturing shop at least 2 years.
- Demonstrated experience to effectively manage workload and meet aggressive deadlines.
- Demonstrated strong analytical skills, attention to detail, problem-solving.
- Demonstrated a strong track record of change management and understanding of what motivates others to change.
- Demonstrated people managing for at least 1 year
- English and Spanish: business conversation.