Associate
hace 1 semana
**Job Description**:
- **
- Job Title: Associate
- Req Id: 100452
- City: Cebu City
- State/Province: Cebu
- Posting Start Date: 10/7/25
- Job Description:
**Role Purpose**
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
**Q͏ualifications**:
- College Graduate or General Educational Development (GED) certificate or equivalent in relevant work experience desired
- With or without call center experience
- Good communication in the applicable language (English)
- Spoken skills & written skills
- Willing to work 24x7
- Customer service skills
- Technical proficiency in MS office products required (Excel, Word, etc.)
- Prefer to have experience using Yardi Voyager or similar property management program
**Roles and Responsibilities**:
- Diffuse and calm residents that may have isolated incidents that need immediate attention to provide the highest quality of customer service.
- Process renewals when received. Enter all relevant data into Yardi; record any concession amounts if applicable due to a renewal promotion, record daily log for tracking of Tenant Ledger Adjustments (“TLAs”) as they pertain to rent adjustments, credits, and concessions
- Incident logging and directing to respective teams
- This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need
**͏**:
- **Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client**
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
**͏**:
**Deliver**
**No**
**Performance Parameter**
**Measure**
- 1
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2
Self
- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
- Mandatory Skills: Application Support Desk.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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