Is/it Operations Specialist

**About IT in Nestlé**
We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

**Position Snapshot**
Location: Nestlé México
Stream: IT Platforms
Type of Contract: Permanent
Functional Group: (J)

The DC&C Operations Specialist is responsible for day-to-day delivery of operational activities and coordination of Data Center/Computer rooms and Facilities infrastructure (part of the regional/global DC & Computer room floor spaces).
- Through Agile practices, deliver End-to-End Secure and Compliant Data Center / Computer Room LATAM & NA. Will be responsible to organize and manage compliance periodic reviews, metrics, control points and monitor actions.
- Support to assess and drive Facilities critical infrastructure implementations and improvements in availability of Remote Site Computer Rooms.
- Perform capacity planning, monitoring, Compliance Assessments, and end of life replacements as required.
- Assist in documenting IT computer rooms procedures, equipment inventory, and maintenance schedules.

**Key Responsibilities**:

- Execute the Compliance KPIs Dashboard ensuring ISMS health, providing support to all activities related to Controls, Findings, Remediation plans and Metrics.
- Ensure the delivery of Planning and execution of IT FACILITIES CAPEX: like alignment with Market IT FRM/Finance/procurement areas, check point controls, status reports, escalations and etc.
- Ensure the Planning and execution of IT FACILITIES OPEX: alignment with finance/procurement areas, check point controls, status reports, etc.
- Execute elaboration and negotiation of RFP’s for preventive/corrective maintenance contracts on IT FACILITIES equipment.
- Execute Purchase Orders coordination with Markets (creation request, follow-up, budget)
- Support IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
- Support the relationship with suppliers for on-going daily operation and Markets.
- Support Planning and coordination of yearly obsolescence replacement in all sites.

**Required Profile**:
Bachelor's degree in business (IT management), engineering or IT
- Managing cultural diversity: respect for various cultures and understanding how to work with a variety of cultures in the most effective way.
- Good contract management and negociation skills.
- 2+ years of experience supporting prevent maintenance to mission-critical data center / computer room infrastructure (Diesel Generators, UPS, HVAC, Fire Suppression, Access Control, Copper/Fiber Cabling Technologies, etc.)
- 2+ years of Data Center / Computer Room Assessment, Design and project management experience
- 2+ years of demonstrated experience working with Building Construction General Contractors and Low Voltage Cabling Vendors

Experience with Agile Framework using Azure DevOps, Jira or related tools
3+ years of Demonstrated knowledge of CAPEX / OPEX planning and execution.
Experience with hybrid Datacenter environments and Datacenter infrastructure
Experience with Power BI, Power Apps,
REQUIRED: experience with Orion Monitoring Tools, Building Automation Systems, and Ccure 9000 Access Control
Project and Product Management knowledge
- Experience in effective communication at different level in the organisation