Claims Associate

**About the role**

The work demands immense grit and attention to technical details, operating under pressure with constantly evolving regulatory complexity. You will manage ambiguous cases and often step in to investigate, protecting both our users and Uber's financial risk profile.

Navigating this critical and high-stakes environment in a growing international market accelerates your influence and expertise on a global scale.

**What you'll do**
- Investigate and Execute Case Management**: You will manage an inventory of claims, fully documenting initial accident reports and reconciling conflicting accounts to determine coverage eligibility under complex international insurance policies. This includes processing high-volume incident reports and claims entries with high attention to detail.
- Deep-Dive Investigation & Problem Solving**: Own the triage process for high-severity auto claims, managing the handoff from internal systems to external insurance carriers or international Centers of Excellence (COEs). This requires deep-diving into complex reports, evidence gathering, and root cause analysis to unblock and secure critical missing data, ensuring insurance partners are fully equipped to handle claims without unnecessary delay.
- Scale and Improve Processes: Contribute to the long-term health of the function by building, maintaining, and refining internal reporting processes for auto-related and personal accident claims that can keep pace with Uber's massive growth and product expansion. This involves developing and maintaining appropriate metrics, governance, and control mechanisms for specialized claims handling.
- Stakeholder Coordination**: You will communicate with external insurance partners and internal stakeholders across Spanish-speaking markets to drive claims resolution. Collaborate across disciplines to resolve complex cases and reinforce Uber's trip-obsessed commitment to safety, ensuring people feel supported through high-stakes situations.

**Basic qualifications**
- 3+ years of high-volume claims processing or insurance incident experience within a regulated environment (e.g., auto or travel insurance, or a financial/risk institution).
- 3+ years of professional experience leveraging complex internal and external data to conduct detailed investigative work and inform time-sensitive decisions.
- Demonstrated proficiency in claims or CRM management software (e.g., Zendesk, Salesforce, or similar ticketing systems) for documenting and escalating issues.
- Proven adaptability and intellectual curiosity, embracing a mindset ready to quickly adapt to legacy processes and master Uber's unique claims protocols.
- Proven ability to adapt and operate autonomously in a fast-paced environment, balancing the need for speed with the commitment to thorough, quality investigations.
- Demonstrated grit and perseverance in successfully managing high-stakes situations and problem-solving through ambiguity when standard procedures fail.
- Effective written and verbal communication skills to provide information clearly and concisely and to communicate with a variety of individuals.
- Effective analytical skills to gather information, analyze facts, and make recommendations.
- Be extremely detail-oriented, organized, and a self-starter

**Preferred qualifications**
- Bachelor's Degree or equivalent practical experience in a relevant field (e.g., Business, Law, or a quantitative discipline
- Advanced professional proficiency in English (written and verbal) to support complex communication with international insurance partners and COE teams.
- Insurance Claims handling experience for Travel, Motor or P&C lines of business