SAP Mexico Next Gen

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Position Title**:SAP Mexico Next Gen - Associate Technical Support Engineer

**Location**: Monterrey, Mexico (Hybrid) (3x Week at the office)

**Schedule**:40 Hours/Week

**Contract Duration**: 2 Years

**Three reasons to work at SAP**:

- ** Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**: with SAP Next Gen in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**

**Activities**:

- Enable customers to implement and operate their SAP solutions efficiently.
- Collaborate closely with other SAP Lines of Business (LOBs), working on a swarming mode to ensure great customer service.
- Provide consulting for customers on procedural issues and queries.
- Adheres to Key Performance Indicators (KPIs), especially responsiveness Service Level Agreements (SLAs) and Productivity goals.
- Report errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
- Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
- Familiarize yourself and act in accordance with SAP Support Strategy and Culture.
- Handle escalated customer issues in team environments (swarming) and through individual-driven actions (such as incident solving or real-time support), in cooperation with experienced support engineers if necessary.
- Must be a recent Graduate of a bachelor’s degree ( Information Technology/Computer Science or similar areas)
- Preferably not exceeding 2 years from graduation
- Ability to effectively handle difficult and challenging customer interactions.
- Ability to manage multiple tasks and projects with changing priorities.
- Good communication skills, including the ability to speak and write fluently in English is a must. Proficiency in other languages is a plus.
- Ability to thrive in a fast-paced environment and to work cross-culturally.
- Programming knowledge (Java, C++, ABAP/4, etc.) is a plus.

**Soft Skills**
- Empathic
- Positive communication
- Problem Solver/Logical thinking
- Service oriented
- Organized (Time management
- Experience with one or more of the following is a plus:

- Analyzing logs based on error codes
- Reading Java and object-oriented programming
- Reading JSON (JavaScript Object Notation)
- XML, including SOAP and HTML
- Troubleshooting and debugging common web-browsers
- HTTP and security
- Writing SQL queries

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 428984 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.