Cybersecurity Incident Manager

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Cybersecurity Incident Manager**

**Role Purpose**:
Global Cybersecurity Operations (GCO) provides a coordinated suite of “Network Defence” services responsible for detecting and responding to information and cybersecurity threats to HSBC assets across the globe and is under the management of the Head of Global Cybersecurity Operations. This includes dedicated functions for the Monitoring and Detection of threats within the global estate as well as Cybersecurity Incident Management and Response activities. These two principal functions are supported by additional internal GCO capabilities in; Cyber Intelligence and Threat Analysis, Security Sciences and Client Engagement and Support Services. Critical to the success of GCO is it close partnership with sister Cybersecurity teams, IT Infrastructure Delivery, and Global Business and Function clients. The overall GCO mission is placed under the purview of the Group Chief Information Security Officer (CISO).

The Cybersecurity Incident Management and Response Team is charged with efficiently and effectively handling all information and cybersecurity incidents across the Group on a 24x7 basis. This mission is critical to the protection of HSBC customers, the HSBC brand, shareholder value as well as HSBC information and financial assets.

**Main Activities**:
The Incident Management and Response function is further organised into two primary missions:

- Incident Management: The coordination and orchestration of technical response activities across the globe, the timely and effective communication of the two Global Business and Function stakeholders, Senior Executive Leadership and regulatory bodies.
- Incident Response: Conducting technical and forensic investigations into matters raised through alerts, intelligence, testing activities and end user reports that lead to a coordinated effort to effectively contain, mitigate, and remediate active and potential attacks.
- The Cybersecurity Incident Manager is accountable for:

- Managing the response to cyber security incidents across the globe, taking responsibility for the timely mitigation of cyber-threats and where possible, minimising further risk to HSBC’s information assets and services.
- Coordinating the actions of multiple business units during the response to cyber security incidents.
- Providing timely and relevant updates to appropriate stakeholders and decision makers during cyber security incidents.
- Managing the completion of post-incident reviews, assessing the effectiveness of controls, detection, and response capability, and supporting the required improvements with the responsible owners.
- Cultivating close working relationships with regional Cybersecurity leads, Business Information Risk Officers (BIROs) and Risk Managers whose support and knowledge are vital in delivering the remediation of security incidents.
- Maintaining a strong awareness of technology trends and industry best practice, to enable the provision of informed advice and guidance to HSBC Business functions and HSBC IT.
- Support the development and maintenance of detailed processes and procedures to allow the consistent management of the response to cyber security incidents.
- Supporting the continued technical enhancement of the security platforms.
- Supporting the continued evolution of incident management and response capabilities and processes, including automation and orchestration.
- Supporting a “self-critical” culture whereby identification of weaknesses in the bank’s control plane (people, process, and technology) are brought to light in an effective manner and addressed.
- Supporting engagement of Global Businesses and Functions everywhere HSBC does business that drives a global up-lift in cybersecurity awareness helping to “tell the story Of HSBC Cybersecurity efforts.
- Production of Management Information related to the CSIRT mission that is appropriate to the target audience, supported by data and experienced analysis enabling informed decisions.
- Continued development of own incident management skills to enable the management of larger and more complex cyber security incidents.
Requirements- 5+ years of experience in an incident management role.
- Extensive experience within an enterprise scale organisation; including hands-on experience of complex data centre environments, preferably in the finance or similarly regulated sector.
- Industry recognised cyber security re