Customer Contact Quality Engineer
hace 2 semanas
Job Description:
Customer Contact Quality Engineer
Qualifications:
- Knowledge in Attention to Customer complaints for units located on the field providing initial response-containment and root cause analysis with corrective actions to solve quality problems
- Administration of KPI metrics to evaluate Customer Satisfaction and guide local team to solve quality problems to increase Customer Satisfaction
- Knowledge in Assembly process, standard work instructions, control plan, PFMEA.
- Knowledge at ISO9001, ASTM norms, Paint norms.
- Drawing interpretation (GDT), Electrical Diagrams, Hydraulic Diagrams
- Basic measurement equipment knowledge like caliper, micrometer, multimeter, thickness meter, etc.
- Welding quality validation knowledge.
Essential Functions:
- Full leadership as Customer Contact Quality Engineer for our Finish Good products
- Implement quick responses to quality problems reported by our customers
- Guide Root Cause Analysis to solve quality problems at the field
- Administrate the KPI's to increase our Customer Satisfaction
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.
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