Business Process Analyst

**Career Area**:
Business Technologies, Digital and Data

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About the role**:
**As a Business Process Analyst you can expect to**:

- Translate client's requirements to functional documentation, participate in technical designs and test plan with coaching and training.

**What You Have**:
**Business Analysis**:

- Explains the key concepts, techniques and steps involved in the business analysis process.
- Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
- Outlines the scope of the business analysis process.
- Understands the purpose of each business analysis technique and their specific needs.
- Understanding of trade compliance, logistics and transportation processes.
- Understands information flow between Shippers, Carriers, Freight forwarders, and Customs brokers.

**Core Application Systems**:
**Information Capture**:

- Follows defined procedures to document all routine information.
- Identifies relevant established standards, policies and practices.
- Fulfills routine information capture needs in own area.
- Uses automated tools to capture, organize and archive relevant information.Cites examples of different types of relevant information that need to be captured.

**Analytical Thinking**:

- Names specific tools or techniques that can be used to support the analytical thinking process.

**Relationship Management**:

- Provides prompt and effective responses to client requests and interactions.
- Monitors client satisfaction levels on a regular basis.
- Alerts own team to problems in client satisfaction.
- Differentiates the roles and responsibilities in a business relationship.
- Works with clients to address critical issues and resolve major problems.

**IT Environment**:

- Recognizes basic IT needs from the business user’s perspective.
- Researches planned platforms, strategies, initiatives, and key issues related to the IT environment.
- Supports existing technology infrastructure and systems management practices of one's own IT unit.
- Analyses the purposes and responsibilities of one's own IT department.Follows an organization's information management policies.

**IT Standards, Procedures & Policies**:

- Participates in the design of organizational IT infrastructure and policies based on a business analysis.
- Assists senior colleagues in identifying critical issues in IT design processes and policies.
- Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.

**System and Technology Integration**:

- Describes the basic concepts and issues of system and technology integration.
- Illustrates the risks and benefits of technology integration projects
- Explains system integration initiatives in own environment.

**What is Required**:

- Bachelor Degree in a business-related field
- Fluent English
- 05 years of trade compliance experience
- Customs Broker or Freight Forwarding experience and/or certification

**Final details**:
**The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.**

**Posting Dates**:
September 6, 2024 - September 13, 2024
Caterpillar is an Equal Opportunity Employer (EEO).

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