Customer Service Specialist

hace 2 días

Guadalajara, México Hella A tiempo completo

**Customer Service Specialist**

Location Guadalajara, Mexico**
Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.
**YOUR TASKS**
- Acting as an interface between internal and external customers, and all respective Planning Logistics staff at
plant.
- Responsible to ensure customer requirements are well understood and followed, and to communicate,
and negotiate with customers regarding operational objectives and/or constraints
- Ensuring one face to the customer, since customer demand is received within plant until final product is delivered
to customer facilities
- Improving delivery service level constantly while optimizing logistics costs.
- Processing complex external and internal customer orders through the whole process chain, as well as
monitoring Kanban control loops to the customer, or controlling consignment movements
- Supporting to ensure complex customer orders to be delivered to the customer, by setting daily, weekly
and monthly priorities for production planning in cooperation with internal positions impacting the
production plan. Raising awareness for customer call-off fluctuations and demand de
- or increases
effecting production
- Ensuring customer satisfaction by communicating appropriately about delivery dates, current supply
situation, constraints, complaints, damages, or changes within drawing status
- Clarifying root causes for delivery delays and communication of adapted delivery schedule to customer.
Joining customer visits for any operational clarifications
- Clarifying root causes for inventory level differences in cooperation with responsible persons
**YOUR QUALIFICATIONS**
- Customer Satisfaction
- SAP
- English
- Supply Chain Expertise

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

Diana Diaz

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