Customer Service Representative

hace 2 semanas

Guanajuato, México Rapido Solutions Group A tiempo completo

We are Rapido Solutions Group, a company committed to connecting Mexico's best talent to hyper-growth businesses. Our objective is to radically change the Latin American work culture by creating opportunities for people from one of the best cities in Mexico, Guadalajara, to work at US logistics companies.

At Rapido we strive for becoming the best place to work, and that’s why we provide a young and vibrant work environment, we combine diversity, joy, and passion to create a dynamic community that allows our people to thrive alongside our clients in one of the most important industries of the USA.

**What will you be doing?**
- Source the best truck for the right price to service priority shipments
- Work closely with various internal teams to ensure both customer and carrier success.
- Ensure that all freight is moved on time and at a fair cost by tracking shipments and negotiating rates
- Provide resolutions to time-sensitive issues that occur prior, during, and after transit
- Be able to speak to your metrics with the management team

**Why our employees choose us?**
- _**Pay & Perks**:_ Competitive pay and law benefits from day one. After the first three months you could enjoy our above law benefits package: attendance bonus, major and minor private medical insurance & savings fund.
- _**Great Environment**:_ Great community spirit; Diversity, Equity, Inclusion and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
- _**Work-Life Balance**_: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor
- _**Plus**:_ amazing amenities like Ping-Pong table, videogames area, free lunch & beer on Fridays, Sports teams, and more Monthly activities.

**What to expect about our process?**

Once we have your results, you will be scheduled to have an **interview with one of our clients**, again, don’t get nervous they only want to meet their next teammate Finally, after your client interview, you will receive an **offer letter**; don’t doubt it, is really happening

Wait for your start date, **have your documents handy** (birth certificate, ID, CURP, SSN, proof of residency and constancia de situación fiscal) and **get ready to have the most amazing training ever**

**Do you want to see more about our incredible culture? Take a sneak peek**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: A partir de $15,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos mayores

Idioma:

- Inglés avanzado (Deseable)

Lugar de trabajo: Empleo presencial

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