Ris/pacs Support Analyst

**About Us**

RamSoft is a global provider of innovative cloud-based radiology software solutions for imaging centers, radiology departments, and teleradiology providers. We're currently seeking a
**RIS/PACS Support Analyst** to join our team

**Who are we looking for?**

**Where will you work?**

**What will you do?**
- Technical Assistance: Assist clients by diagnosing problems, researching solutions, and providing clear, step-by-step guidance to resolve issues effectively.
- Issue Escalation: Escalate unresolved issues to the appropriate internal teams, ensuring timely and effective resolution.
- Prioritization and Organization: Efficiently manage and prioritize multiple open issues, ensuring timely follow-up and resolution.
- Documentation Management: Ensure all client interactions are properly logged and documented, and that client-facing documentation is accurate and up-to-date.
- Customer Relationship Building: Developing and sustain productive customer relationships, making clients' needs a primary focus.
- Product Issue Resolution: Participate in the resolution of product issues, ensuring customer concerns are addressed promptly and thoroughly.
- Communication: Provide regular updates on the status of cases to all involved parties, including customers, management, and internal teams.
- Cross-Departmental Collaboration: Work closely with internal teams to enhance product features and performance, contributing to the continuous improvement of RamSoft’s offerings.
- Quality Monitoring: Monitor product quality and supportability for assigned areas, providing feedback to relevant departments to drive improvements.
- Training and Development: Participate in internal training sessions to stay current with the latest technologies and internal processes, while also facilitating the ongoing development of the team.
- Perform other related duties as assigned

**What will you bring to RamSoft?**
- College Diploma/Degree in IT, computer science, engineering, information systems or a related field
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Excellent people, analytical and technical skills and a demonstrated commitment to service excellence
- Excellent organizational and time management skills
- Proficiency with Windows 7, 8, and 10, and Windows Server - 2008, 2012, 2016 and 2019
- Working knowledge of networking concepts
- Working knowledge of relational databases and SQL
- Working knowledge of Microsoft Azure Cloud technology and architecture
- Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel
- High level of communication skills in English, written and verbal is required
- Extensive organization, time management and decision-making skills
- Ability to work with mínimal supervision while continuously advancing goals and priorities
- Ability to manage multiple priorities and meet deadlines
- RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs._