Information Technology Solution Optimizer
hace 7 días
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_
We are currently seeking an experienced professional to join our team in the role of Information Technology Solution Optimizer
The IT Service Management Analyst role is based within the Global Service Management team which is part of HSBC Digital Solutions.
The role will include IT Service Ownership duties and have a level of responsibility for the future position of those services, including management of change, subscription & activation and service transition.
**Principal responsibilities**
- Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs
- Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model
- Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated
- Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook
- Assisting in the generation and publication of appropriate management information
Requirements
**Requeriments**
- Working knowledge of IT Service Management
- Awareness of the ITIL Service Management framework
- Availability to undertake travel both domestic and international as required
- Knowledge of Retail Banking
- Strong communication and interpersonal skills to develop relationships across business and IT teams globally
- Strong decision maker and proactive self-starter
- Excellent negotiation skills
- Proven analytical skills & ability to deal with complex & technical data
- Strong team player
- ITIL Service Management certification
- Experience of implementing ITIL principles
You’ll achieve more when you join HSBC.
**Issued By HSBC Electronic Data Processing (India) Private LTD
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