Business Analyst/data Analyst

hace 7 días

Anáhuac I Sección, México Inter-Con Security Systems A tiempo completo

**Overview**

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

Responsible for Contract and Salesforce Set Up to support contracts domestically within the United States. Set up of requirements and ongoing maintenance through contract life cycle to include Temporary Additional Service requests from clients.

**Primary Responsibilities**:

- Complete Change Order Case Orders in Salesforce.
- High level understanding of Objects and Workflow process between Objects.
- Troubleshoot and resolve end user issues regarding data integrity in Salesforce platform.
- Support Sales and Account Management users with Quoting Special Requests and scheduling in Salesforce platform. Communicate with various departments to finalize pricing/quote for special requests.
- Review of Contracts, Master Service Agreements, Statement of Work, Collective Bargaining agreements, Purchase Orders to determine deliverables, billing instructions, scope of work, and post coverage requirements.
- Assists in the development and documentation of business requirements and/or business solutions to solve problems and issues related to business operations.

**Qualifications**:

- 2-3 years’ experience in Salesforce preferred.
- Read, write, and speak English proficiently. Able to review Legal Documents in English.
- Intermediate Excel preferred, including v lookup, Index Match, pivot tables, and ability to work with large data sets.
- Technologically savvy - experience with MS Office Suite.
- Ability to work independently to manage multiple projects across cross-functional teams in a fast-paced environment.
- Strong problem solving and troubleshooting skills.
- Proficient at prioritizing and executing when experiencing multiple competing priorities.
- Excellent Customer Service and interacting with clients.
- Proactive, eager to learn and tackle challenges.
- The ability to build relationships across the organization and collaborate to accomplish goals.
- Detail oriented and accountable.
- Able to interact in a corporate environment and effectively communicate with all levels of management.
- This position is required to work in the office.

Pay: $35,000.00 - $38,000.00 per month

**Experience**:

- crm: 2 years (required)

Work Location: In person

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