Retail - Order Fulfillment Consultant

hace 2 semanas

San Pedro Garza García, México Steelcase A tiempo completo

**Do you thrive in fast-paced environments where your decisions directly shape customer satisfaction and operational success? Are you passionate about**optimizing**supply chain processes, collaborating across teams, and being the go-to consultant who bridges business needs with execution?**

** Helping You Thrive By**:

- Offering competitive wages and benefits, that support your life both in and out of work
- Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control
- Creating continuous learning opportunities to help you grow and upskill
- Fostering a culture of inclusion where employees feel seen, heard and valued — and living it out every day
- Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment

** You’ll**Support Meaningful Work By**:

- Managing assigned retail and eBusiness accounts through the entire order fulfillment process, from order receipt to final installation
- Optimizing supply chain, manufacturing, and delivery efficiencies to enhance the customer experience
- Owning decision-making for order fulfillment processes when onboarding new businesses or retailers
- Providing proactive operations performance data to support collaboration and problem resolution with the Work From Home category
- Running regular and ad-hoc reporting to ensure business visibility and informed decision-making
- Creating process documentation and standard operating procedures to support channel development
- Advocating for customer needs by identifying performance issues and driving process improvements across quality and manufacturing

**Minimum Qualifications**:

- Bachelor’s degree in Business or a related field
- Advanced English proficiency
- 1+ years of experience in a similar position or within an operations department
- Experience working with an ERP system

** Desired Skills and Experience**:

- Demonstrating self-motivation, accountability, and a commitment to excellence and detail
- Communicating effectively, both written and verbal, with strong negotiation and organizational skills
- Managing multiple priorities with excellent time management and multitasking abilities
- Using analytical thinking and sound decision-making to solve complex business challenges
- Adapting to changing work conditions and managing time-sensitive tasks with flexibility
- Identifying and implementing corrective actions for order management issues

**Doing Better for People and Planet**

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

** Why People Choose to Work with Us**

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

LI-Hybrid #LI-RD2

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