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Customer Success Associate

hace 2 semanas

Guanajuato, México Wobot.ai A tiempo completo

**Responsibilities**:

- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive the continued value of our product
- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data
- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members to ensure timely deliverables
- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
- Work with the sales and marketing team to develop case studies

**Requirements**:

- Exceptional written and verbal communication skills.
- Someone who is ready to take initiatives and is self-driven
- Someone who is detail oriented.

**Timings**:
9 AM CST - 6 PM CST

**How we work ?**
- Microsoft Teams is our go to tool for daily communication
- We conduct daily standups and team meetings over Teams
- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.
- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.
- We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours
- We get together for a bi-weekly townhall and frequent destressing session with a certified healer

**Perks and Benefits**:

- 100% remote workplace model
- Health Insurance
- Top performers eligible for attractive equity options
- Mental Health Consultations.
- Company sponsored upskilling courses
- Growth Hours: 40 hours every year
- The chance to give back with 40 hours for community causes
- Fun company retreats twice a year
- Access to a Financial Advisor

**Salary**: $8,000.00 - $12,000.00 per month

Ability to commute/relocate:

- Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)