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Customer Care Specialist

hace 2 semanas

México Regexseo A tiempo completo

The Customer Care Specialist acts as the key contact between the customer and the company, he or she makes sure that the customer requirements are met on time and with excellent quality. Customer Care Specialist will be responsive to customer’s requirements at all times, (both internal and external) and resolve customer queries quickly.

If you are an ambitious, multitasking go-getter able to thrive in a fast-paced environment and inspire your team members to keep them focused and running smoothly, we have the perfect job for you

**Key Responsibilities**
- Attend meetings with customers to gather information about current projects by taking notes and participating actively, making questions and understanding customer needs.
- Analyze and prioritize information to share the required tasks with the team.
- Define project scope, goals, objectives, deliverables and success criteria.
- Monitor progress against agreed milestones and provide regular updates to all stakeholders. Balance scope, schedule, budget, quality, and risks.
- Build and manage relationships with stakeholders and coordinate work between different teams at different locations.
- Follow up on the development and milestones of projects on digital platforms such as Accelo, Jira or similar.
- Maintain professional, timely and effective communication with our customers.
- Develop and maintain strong relationships with all customers by effectively managing customer accounts.
- Build strong relationships with the rest of the team.
- Remain fully flexible to meet business requirements and demands.

**Qualifications and skills**
- Excellent **English** communication and interpersonal skills. You'll be working with American customers.
- The ability to integrate and work effectively with others in a changing environment.
- High level of attention to detail and strong organizational, analytical, problem-solving and administrative skills.
- Experience with platforms such as Accelo, Jira, Monday, etc.
- A team player.
- A strong desire for continuous learning and a desire to grow professionally.
- Bachelor’s degree in related fields.

**It’s a super plus**
- Experience working with American companies.
- Budget management.
- Russian language.
- SEO knowledge.

**Why Work with Us?**

**Equality Inside and Out**

Diversity—it's part of our DNA, guiding our thinking and reflecting in our actions. Diversity enhances creativity and innovation.

**Recognizing success**

Hard work doesn't go unnoticed. Weekly appreciation shout-outs and company recognition events.

**Competitive Pay**

We are a young company, but we want our team to be well paid. We also offer a profit-sharing bonus structure to reward team members for their contribution.

**Open Door Policy**

Feedback is essential to our growth. We have weekly 1-on-1s to make sure everyone is heard.

**Company Updates**

We are transparent about what's happening in our company, from new projects to company goals and financials.

**We're 100% Remote**

Although we have hubs in Houston, Boston, and Queretaro, our company operates remotely. We'll support and sponsor in-person meetings with others but won't require it to allow you to live your best life.

**Flexible Hours**

Why put parameters around when we think you would work best? We have core hours somewhere between 8AM-6PM, but we believe that if your work gets done and your team is supported, you can create your own start and end time for a better work/life balance.

**Support to Upskill**

Sponsorship opportunities cover courses and professional accreditations, development, and conferences.

**Tools to Perform Better**

We offer reimbursement for tools and technology to help improve your work performance. We got you if you need another screen, software subscription, or just better headphones.

**Who We Are**

REGEX SEO is a young, fast-growing marketing agency based in the US. We specialize in digital marketing solutions for home service businesses. In our short lifespan, our team of designers, developers, analysts, and marketers has catapulted many clients to the top of the SERP. Our interests are variable. We love challenges and working with clients who inspire us and expand our limits.

**Our Vision**

Imagine a world where every business has the time to do what is most important to them.

**Our Mission**

At REGEX SEO, we are on a mission to help businesses do what they do best through efficient business growth solutions.

**Brand Essence**

Our brand essence can be expressed in one single word, **care**.

When you care about what you do and who you do it for:

- You will seek truth in data and avoid assumptions.
- You will seek to find solutions, not dwell on problems.
- You will not lie to your team or clients.
- You will be enthusiastic about what you do and improve the experience and the environment around you.

Tipo de puesto: Tiempo completo

Salario: $18,000.00 - $30,000.00 al mes

Beneficios:

- Aumentos salariales
- Horarios flexibles
-