Order Management Specialist
hace 16 horas
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Product Specialist
**Your Role: Own the Challenge**
In this role, you will be responsible for delivering high-quality internal and external customer service, including technical support, order and payment-related assistance, and claims management. You will coordinate with cross-functional teams to ensure full case ownership and resolution. Your ability to provide effective solutions will directly contribute to increased customer satisfaction.
The work model for the role is: Hybrid
Global relocation/LTA support will not be considered for this position.
This role is contributing to the Robotics Business Unit in Mexico.
**Key Responsibilities**:
- Resolve customer inquiries related to orders, technical issues, and payments.
- Provide appropriate solutions and coordinate with relevant teams to ensure complete handling of requests (e.g., order changes, credit management, tracking, account blocks).
- Maintain accurate documentation and records in relevant systems throughout the order process.
- Analyze customer service metrics and trends using available tools to support forecasting and performance tracking.
**Qualifications**:
- 1-2 years of experience in customer service, technical support, order/payment assistance and/or claims management.
- Advanced SAP knowledge (Order Management module).
- Understanding of manufacturing processes for effective claims resolution.
- Advanced English proficiency is required.
- Knowledge of logistics and traffic processes is a plus.
- Previous experience in robotics or automation-related industries is a plus.
- Bachelor’s degree completed is needed.
**We also offer our employees the following benefits**:
- Performance Bonus
- Saving fund
- Paid parental leave
- Life insurance
- Retirement plan
- Health and dental insurance
- Wellbeing program
- Flex days
- Employee Assistance Program (PAE)
- Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)
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