Order Management Sme

hace 2 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job description**:
This is a Customer Operations role within the SCOOL team under Enterprise Operations, supporting the NA Market. Customer facing role with strong partner engagement. Accountable for order execution and backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.
- ** Responsibilities**:

- Acts as a first point of contact for customer accounts on daily operational matters.
- Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
- Accountable to resolve operational issues that may arise from the end-to-end sales process (Order entry to Invoicing, e.g., order status, returns, and deliveries, invoicing, and financial post
- sales programs).
- Engages with other functions and organizations to resolve issues (e.g., Sales, Supply Chain, Logistics, Finance, C&C) as they relate to customer support and process improvements (Agile)
- Acts as a point of contact for a specialized topic and trains team members.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
- Accountable to drive cross-functional actions and Increase TCE (Speed, Predictability, OCCT). SNI, Frictionless, Disputes, etc.
- Customer Facing
- OM Compliance
- SOX, SAB101, SOD, Records Retention
- Acts as SME providing data-based solutions and recommendations to drive business decisions
- ** Education and Experience Required**:

- First level university degree or equivalent experience.
- Typically, 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).
- ** Knowledge and Skills**:

- Strong communication skills, assertive with ability to convey impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well
- Advanced MS Excel knowledge is required
- Advanced problem-solving and analytical skills
- Demonstrated teamwork, collaboration and leadership skills
- Autonomy and efficient time management
- Problem solving with analytical mindset
- Continuous process improvements & optimization
- Customer facing and strong partner engagement
- Order execution and backlog management
- Customer centricity
- Strong understanding of end-to-end Supply Chain process (plan, source, make deliver).
- Knowledge of S4-SAP, Order To Cash processes is required
- Very strong analytical and data modeling skills
- Strong knowledge of Microsoft Office (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
- Strong business acumen and technical knowledge within area of responsibility
- Developed conflict resolution skills.
- Emotional intelligence and growth mindset.
- Ability to make decisions with limited information and translate it into proper level of communication as required
- Business financial acumen
- Resiliency

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