Issuer Services Operations Analyst C10

**Facts**:

- Issuer Services Ops Tampa Hub perform the contractual obligation activities for more than 300 contracts for the following countries: Panama, Colombia, Peru, Brazil, and Argentina.
- Our business handles a wide variety of types of contracts. No contract is the same; all are tailor made, according to the needs of the clients.

**Day-to day responsibilities**

**General Administrative activities**
- Individual mapped to this job description is responsible for Agency & Trust transaction processing execution. Typically related to Issuer Services LATAM Operations.
- Perform operational activities during the phases of Implementation, Administration, and Termination according to the Agency & Trust deal agreements.
- Support with the Implementation activities of Electronic Banking for clients (internal and external)
- Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country.
- Follows established procedures to identify problems related to Operational activities that require investigation or research.
- Update of procedures, instructions, manuals, and checklist of the area.
- Delivers reports to satisfy management requirements and support control activities.
- Provide assistance regarding Projects related to Agency & Trust business.
- Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to adhere to audit and control policies. (incl. reconciliation, accounting, payments, and other processing systems).
- Timely management and escalation of all requests inquiries issues errors.
- Demonstrates an intermediate level of understanding of products and processes, and of how duties relate integrate with others in the team and closely related teams.
- Demonstrates an excellent knowledge of bank related systems.
- Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex sensitive information, while being sensitive to audience diversity
- Act as backup of other positions of the Issuer Services Ops group (as required). Provide support in any other activity that is assigned.
- Work on holidays and at different time-zones to service the respective Latin American countries.

**_ Specialized activities_**

**_ Contractual Obligations_**:

- _ Read_, analyze, and understand the different contracts for each client in different jurisdictions.
- Execute the day-to-day activities according to the contractual obligations for each client, using our core system as tickler.
- Input the operational activities into the Issuer Services Workstation platform according to the transactional Checklist.
- Input the evidence of each task performed into the system or Share drive.
- Perform collateral obligations accordingly to contract rules (calculation, waterfall, notifications, etc.)
- Prepare and send (according to the A&T contract and frequency) the commission collection letters to the clients.

**_ Accounting, Billing and Reconciliation_**_:_**
- Execute of the electronic invoice process and accounting register
- Record the commissions and their monthly accrual according to the Fee Schedule of each contract.
- Ensure to complete control log daily, to assurance that all instructions received were performed.
- Daily, balance the accounts of the different contracts.
- Confirmation of the balance sheet review in system, with the supporting documentation
- Review, input, or approve (depending on the role) accounting entries, into the core system, according to the contract obligations.
- Record the commissions and their monthly accrual according to the Fee Schedule of each contract.

**_ Reporting: _**
- Produce local regulatory reports related to Agency & Trust business required by Regulators for Latin American Countries.
- Support on the preparation the monthly (internal) financial statements of the trust agreements.
- Provide metrics and controls related to all activities performed as defined by bank Policies or internal decision.
- Update of procedures, instructions, manuals, and checklist of the area.
- Provide evidence for the MCA/ GRC process.

**Qualifications**
- Bachelor’s/University degree in accounting, preferred with Specialization in Economics, Finance, Business Administration, or Minimum 2 Years’ experience in the financial service industry.
- Proficiency in English, Portuguese, and Spanish (desirable)
- Proficient in Microsoft Office with an emphasis on MS Excel and Power Pont.
- Ability to work properly and effectively as a member of the Operations Team, aimed at achieving the group's objectives.
- Ability to work well under pressure, with tight deadlines, high volume, high risk and demanding environment.
- Must have excellent attention to detail and accuracy.
- Excellent client relationship skills, as will be having daily interaction.
- Proven interpersonal skills. Customer foc