Gsd Escalation Management
hace 7 días
**GSD Escalation Management (Hybrid)** Location Tlaquepaque, Mexico** Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength. **YOUR TASKS** - Manage escalations, control tower, ensure the root cause analysis is done and actions implemented. - Receive calls from Worldwide Internal IT users. - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service. - Assign unresolved Incidents to appropriate Tier 2 Support Group - Log all Incident/Service Request details, allocating categorization and prioritization codes - Provide first-line investigation and diagnosis of all Incidents and Service Requests - Scope To give first call resolution or re-direct final users service requests and incidents. - Targets, solving of 1st and 2nd Level tickets, error Dispatch < 1%, tickets reopened < 5%, customer Complaints < 1 per month **YOUR QUALIFICATIONS** - University Degree or Diploma - General IT background and understanding; - Previous experience in customer support; - Analytic thinking, problem solving attitude; - Fluent English and Spanish. German Language skills are added advantage - Very good communication and decision skills - Can do attitude Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career. Mayra Meliza Hernández PERIFERICO SUR #7988 PISO 1 CP 45600 Tlaquepaque Phone: +523330009687
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Gsd Escalation Management
hace 5 días
Tlaquepaque, México Hella A tiempo completo**GSD Escalation Management (Hybrid)**Location Tlaquepaque, Mexico**Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...
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Order Management Subject Matter Expert
hace 1 semana
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** We are seeking a dynamic and driven Specialist for our Order Management team to serve as the Subject Matter Expert (SME). This role is crucial in supporting the team’s operational needs, solving complex problems, and driving improvements across processes and documentation. The Specialist will be responsible for removing roadblocks, acting...
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Order Management Subject Matter Expert
hace 2 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**We are seeking a dynamic and driven Specialist for our Order Management team to serve as the Subject Matter Expert (SME). This role is crucial in supporting the team’s operational needs, solving complex problems, and driving improvements across processes and documentation. The Specialist will be responsible for removing roadblocks, acting as...
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Customer Enablement Management
hace 4 días
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _** - Manages the operational business relationship of mid-size to large accounts; serves on the account team. - Conducts and reviews highly complex operational analysis. - Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the...
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Catalog Sales and Support Management
hace 2 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _**- Manages the operational business relationship of mid-size to large domestic accounts; serves on the account team.- Conducts and reviews highly complex operational analysis.- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the...
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Catalog Sales and Support Management
hace 3 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _**- Manages the operational business relationship of mid-size to large accounts; serves on the account team.- Conducts and reviews highly complex operational analysis.- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the...
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Catalog Sales and Support Management
hace 4 días
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _**- Manages the operational business relationship of mid-size to large domestic accounts; serves on the account team.- Conducts and reviews highly complex operational analysis.- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the...
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Service Delivery Operational Management Team
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Employee Experience
hace 2 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** Employee Experience & Innovation (EE&I) is seeking a Project Manager to drive delivery of multiple projects across various fields, such as our future-oriented businesses, including Data Science, AI and other emerging areas. This role will work with some of the most exciting up-and-coming products in HP. This role is responsible for ensuring...
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Project Quality Engineer
hace 2 semanas
Tlaquepaque, México Hella A tiempo completo**PROJECT QUALITY ENGINEER (SOFTWARE)**Location Tlaquepaque, Mexico**Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...