Systems Administrator

**Tool Administrator (Central Services)**

Let us introduce you to XL.net. We are the best and fastest growing outsourced IT Service Provider in the Chicago area, with no plans on slowing down. We have a unique approach to our success. We combine leading technical automation and tools, operational processes and effective training with super-talented XLnetters and grade-A leaders. We provide solutions and deliver results to our companies making them loyal customers. We provide services you will be proud to represent for a company you will be proud to represent.

**Why XL.net?**

**What would make us even more successful?**

XL.net is looking for an experienced Tool Administrator to join our Central Services team. This is a full-time position, Monday through Friday 8 a.m. - 5 p.m CST.

We are already unparalleled in the solutions that we offer to our customers, but we know the other half to our success is acquiring the best employees to deliver those solutions. We are looking for those with the abilities to multitask, problem-solve, proactively answer the “How-to” questions and work collaboratively with the XL.net team. Outstanding listening and communication skills are a must, for it is imperative that our potential clients get the best service we have to offer. Navigating challenging situations in a professional manner, while articulating confident solutions to our customers’ concerns and needs will make you successful in this role.

**Our Vision**: Striving to build a culture that is continuously improving our clients’ productivity
**Our Core Focus**:Enabling and accelerating innovation in SMBs to solve and change the world
**Our Culture**:Customer satisfaction, teamwork and personal growth

**Our Benefits**
- Excellent benefits including health, vision, and dental
- Life Insurance
- Disability Coverage
- Bonus Opportunities
- Vacation Plan
- Certification Reimbursement

To learn more about why this is a perfect next step in your career watch our core values video and see what makes us exceptional.

**Individual Responsibilities**:

- The ability to think outside of the box while staying focused on the objectives at hand
- Tool documentation management
- Management of all internal software tools, primarily:

- RMM platform
- Antivirus
- Backups
- Ticketing system
- SIEM platform
- O365/Intune/Azure
- Manage inbound tickets relating to software tools; troubleshooting, configuration, etc.
- Assist with after-hours client system maintenance
- Creating detailed documentation and procedures

**Technical Qualifications**:

- 4 - 5 years’ experience providing support to end users and IT infrastructure
- Associates or bachelor’s degree completed in a computer technology related program
- Certifications preferred
- Experience and familiarity with the following core technologies:

- Active Directory/Group Policy Administration
- Microsoft Office Suites
- Microsoft windows desktop and server operating systems
- Office365 administration/security
- Virtualization platforms
- Solid understanding of networking (TCP/IP, DNS, routing, subnetting, etc.) and VPN
- Expertise with MSP systems:

- RMM (remote maintenance and monitoring) solutions
- Backup solutions and disaster recovery
- Patch management systems and processes
- Security product management utilized for malware/AV protections

**Skills**:

- High attention to detail while working in a fast-paced environment
- Strong verbal, written, telephone and customer service skills
- Ability to work in a team environment
- Desire to continually learn new technologies and improve skill set
- Must have strong problem-solving and organization skills
- Must be able to manage multiple work items at one time with a high sense of urgency
- Vendor management (RMM, backups, etc.)

**Job Types**: Permanent, Full-time

Pay: $25,000.00 - $30,000.00 per month

**Experience**:

- IT Support: 5 years (required)
- Microsoft Azure: 1 year (required)
- Active Directory: 1 year (required)
- Office 365: 1 year (required)
- TCP/IP: 3 years (required)
- Kaseya: 1 year (required)
- Veeam: 1 year (required)
- SentinelOne: 1 year (required)