Production Support Technician Ii

**Job Function**:
Supply Chain Manufacturing

**Job Sub**Function**:
Production Equipment Repair & Maintenance

**Job Category**:
Business Enablement/Support

**All Job Posting Locations**:
Ciudad Juarez, Chihuahua, Mexico

**About MedTech**

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

**About Cardiovascular**

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

**We are searching for the best talent for**PRODUCTION SUPPORT TECHNICIAN II.**

**Purpose**:
Assists in the follow-through and completion of tasks for the support function of the Production Equipment Repair & Maintenance unit, and closely follows established administrative processes ensure accuracy, timeliness, and quality of deliverables.
Documents the front-line technical implementation, modification and ongoing monitoring of the quality, safety and efficiency of discrete production of unit-based items assembled from component parts.
Performs front-line technical deliverables to share with Manufacturing Engineers, to help develop Repair and Maintenance schematics for the rollout of new and improved repair and maintenance processes, tools and equipment.
Performs specific tasks in accordance with operational control standards and testing equipment to assess conformance with engineering specifications, including test apparatus of raw materials, parts, components, finished items and packaging.
Troubleshoots and resolves technical production line problems to minimize finished item rejection levels, monitoring gauges and other indicators of production equipment and machinery performance.
Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo.

**You will be responsible for**:

- Provides solutions to the problems in manufacturing of current and new models.
- Performs basic operational diagnostics test. Solves problems and disconnects components,
subassemblies and manufacturing systems, processes and equipment with the purpose of
isolating failures, determine the solution and perform the necessary trainings.
- Analyses the non-conformant product in the production line; determines the root cause and
proposes corrective actions working as a team with the manufacturing supervisor and with the
engineering and quality departments.
- Starts, adjusts and operates basic laboratory and manufacturing equipment.
- Performs simple tests to the processes/products, as well as audits in compliance with quality
and/or other regulatory requirements.
- Conducts tests and basic evaluations, experimental tests and design proposal researches under
operational conditions. Records the procedures and results of the tests, as well as the numeric
and graphical data for its revision by Operations.
- Can provide recommendations and technical support in new projects, process improvements
and quality investigations.
- Can support the diagnostic and analysis for product customer complaints; perform the
awareness session for the operators and determines the root cause and proposes correction
and corrective actions working as a team with the manufacturing supervisor, and with the
engineering, quality and failure analysis laboratory departments.
- Can support the solutions to problems referring to the product in question; evaluating systems,
components and electrical or testing equipment.
- Can support the solution to problems referring to the product Customer Complaints; evaluating
systems, components and electrical or testing equipment.
- Provides support to operators, group leaders and trainers, in areas related to the discipline.
- Performs inspections to his/her own work.
- Follows standardized procedures while performing his/her tasks, when applicable.
- Follows the Convenient Information Retention Administration Policies of J&J and of the
Campus, record retention program, training and education, Document Retention Notices,
Record cleanup, inactive records and Information Management, Vital Records if applicable.
- Other responsibilities can be assigned and not all the responsibilities listed here must be
assigned.
- Has completed the environment and safety training, appropriate for his/her discipline.
- Responsible for communicating business related issues or opportunities to next management
level
- Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety
and Environmental practices and that all resources needed to do so are availab