Retail Performance Director

Poste

As a Louis Vuitton Retail Performance Director, in partnership with the Country General Manager, MCC, you will be accountable for driving, developing, and elevating the designated store network presence and positioning of the brand by delivering sales targets, maximizing on the store network, delivering exceptional Client Experiences, and optimizing retail operations. While spending face to face time with Store Leaders and building trustworthy and collaborative working relationships, you will ensure all commercial opportunities are identified and capitalized on. The Retail Director will be responsible for analyzing competitors, local environments, market trends and conditions while ensuring business strategies are developed to either maximize the opportunities or mitigate risks.

Missions

Responsibilities include, but are not limited to: - Leading a store network through the lens of inclusivity and a growth mindset while recruiting, developing, retaining, and inspiring a best-in-class retail & regional talent. Some Store Managers within the MCC Region will report to this position. - Communicating and embedding the Louis Vuitton America business strategy across the store network, while cascading actionable strategies to exceed financial targets. - Identifying, developing and maintaining client relationships with both new and prospect clients Drive Performance - In collaboration with the Country General Manager the development of stores performance goals and, in partnership with the key retail stakeholders, continuously review & drive performance across sales, retail KPIs, non-selling activities. - Partner with the Country General Manager and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience. Client Centric + Excellence - Collaborate with the Country General Manager & Store Managers to develop business plans that drive sales and create new business opportunities with both new & existing Clients, thereby increasing market share. - Partner with local Client Relations teams & Country General Manager to explore LVA wide initiatives and strategies that can be leveraged for the local market. Analyze market information to identify opportunities to further enhance market share and brand loyalty, maximizing the potential of our existing Client base. - Work with the Client Development team & Country General Manager to integrate LVA initiatives Client recruitment and propose new strategies tailored to the local market. Drive Learning Strategy - Inspire & lead the local Retail Learning team to adopt a 360 approach in their roles, elevating the client experience, client development and high-end results. - Develop & coach the Retail Learning team members to strengthen their instore impact and enhance their business acumen. - Provide on-going coaching to store management teams, supporting their ability to drive efficient and profitable business operations while developing their team members´ attitudes, skills and behaviors to align with brand priorities. -Support learning and store managers in fostering a culture of continuous learning and development to enhance the client experience. Project Management - Lead and/or take a proactive role in regional projects and execute business initiatives including but not limited to store incentives, LV Onstage, Art of Hosting, Retail Simply, when required. Self + Team Development - Ensure annual performance review (Rise) and succession planning review (OMR), ensuring both campaigns provide a productive and impactful experience for employees and the business. Identify, prepare & develop talent for future roles. - Drive a culture of monthly touch points across the network and actively encourage a ‘coach in the moment’ approach to feedback. - Coach the Store Managers to support their continued professional development. - Work with the local Retail Learning Team and HR to guarantee all training initiatives are effectively implemented & supported across the stores (In-store inductions, daily moments, product training, new store opening training, leadership development programs etc.)

Informations complémentaires

Work Experience/Skills - 15yrs relevant Retail Experience - Elevated and Sophisticated Communication skills - Self + Team Composure; ability to provide insight to foster trust. - Proven track record in developing authentic and lasting relationships with Clients and continuously remaining curious to anticipate their future desires and needs. - Fashion-forward with a passion for the fashion/luxury-goods industry - Comfortable hosting in foreign / multicultural / multilingual environments - Foreign Languages, a plus - Requires Weekends, Evenings and Holiday availability.